Mitel SX-200 Room Status change on PMS

[jjohnston20]

I have a mitel SX-200. I have this hooked up to my Opera PMS system and when guests check in and out the phone system is updated accordingly. I know there is a way to allow housekeepers dial a number in the room to change a room status from dirty to clean etc. But its not working.

I did check
107 is set to disabled
108 is set to enabled (I figure this is correct since I want it to tell my PMS system about the change)

I have codes set in Opera *21 for clean ocupied *22 for dirty ocupied, etc.

But when I pick up a room phone and dial *22 nothing happens. do I need to dial something first, or what am I missing?

 

[jjohnston20]

I did notice also the below

27 (Room Status Audit) is disabled
33 (Room Status) is disabled
34 (Auto Room Status...) is disabled

 

[pandabear1]

do you have option 244 disabled in the cos of the rooms? When you dial the "maid in room" access code then do you press 1 for present, or 2 for clean etc.?

 

[jjohnston20]

No, I'm very new to this. I did more digging over teh weekend on this site, and found the "Maid In Room" you just mentioned. my PMS system is set to *21 for clean occupied. So now that I know the maid in room code, do I dial the maid in room code, followed by the full PMS code? For example, if my maid in room code was #1 would I dial #1*21 in order to mark the room as clean occupied in my PMS system?

 

[pandabear1]

if *2 is your maid in room code from form 2 then you would dial *2 plus the condition code you have set up with the pms vendor i.e. *2 plus 1 or *21 for maid is present in room

 

[jjohnston20]

Ok, so my maid in room code is #1
My Clean Occupied "Entry-Code" as shown in PMS is 1
So my code I dial from the room should be #11

I think I get it now. Thanks!!

We have been dialing that, but for some reason the room status doesn't change for us... anything Else I need to check?

 

[pandabear1]

you can change the condition of the room, clean, not clean, maid present etc but not the occupancy. Confirm with your pms vendor the status codes they have match yours.

 

[kwbMitel]

Assuming you are using it correctly, but only Maid In Room codes are failing a likely candidate is the System option has been accidentally changed.

Make sure option 108 in form 4 is still enabled (Not 107 lodging)

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