Mitel Speed Call Pause

[jshirehyduke]

Hello,

What we're trying to do:

Create a speed call (either system or personal) which dials an extension, pauses for 3 seconds, and then outputs the remaining digits. During this three seconds, the extension should go off hook, and thus the digits after the pause should be generated as tones.

Why we think this should work:

The Mitel Communications Director Release 6 (which we are using) feature matrix yes "yes" for "Speed Call - Pause" for the phones we're using for the personal speed call. Further, the "Speed Call - Pause" topic in help remarks "If a call enters talk state before the Pause in Speed Call expires, following digits are outpulsed as DTMF tones. All parties in the call hear the DTMF tones", which is exactly what we want it to do.

So on the system speed call, for actual number, and on the phone itself for a personal speed call, we have put 10600P21.

What it does now:

Dials 10600 (which picks up after one ring) and then forgets about everything else.

Environment:

MCDv6, set is a 5320IP, extension (10600) terminates into a Mediatrix connected to a Viking RC-3. I have confirmed everything works great if I do it manually. Speed Call Pause is set to 3 in the system options. We have tried adding additional pauses for giggles, as well as a # at the end of the extension in the dial string (it was suggested in a previous post).

Thoughts?

Josh

 

[kwbMitel]

What we have here is what I normally refer to as a coathanger question.

(asking for coathanger to break into a car when a spare set of keys is available)

What don't you tell us what you are trying to achieve and maybe there is a simpler solution than your "coathanger"?

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What's most important is that you realise ... There is no spoon.

 

[kwbMitel]

Ah, I see, a viking RC3 is a remote device that accepts Tone dialing to activate relays or some such

My first thought surprisingly is also using a speedcall.

I think the pause by default is actually 1 second have you tried more?

Have you tried dialing a device that you can actually listen to (another phone) to see if the digits are actually being send but possibly not passed on thru the mediatrix?

**********************************************
What's most important is that you realise ... There is no spoon.

 

[jshirehyduke]

Hello!

Tried changing the speed call to just another mitel 5330 extension, did not hear the tones. We have added additional pauses to see if it's just too short as well.

Anyone have any ideas?

 

[kwbMitel]

I've confirmed that on my system that once the call is answered the speedcall stops

If the speedcall terminates to voicemail however, it will dial subsequent digits

This difference is not Class of service related so I'm unsure where to go with that.

In the bad old days, we sometimes resorted to putting modems on the system to dial codes

How will this be used? Who would invoke it and how simple does it need to be?

I can possibly think of ways to get a voicemail to dial the code as well, but again invoking it would be the issue.

**********************************************
What's most important is that you realise ... There is no spoon.

 

[LoopyLou]

If it works on a voicemail port will tuning on VM option in COS work? I know its normally for COV or E&M or ONS.

 

[kwbMitel]

@ Loopylou - I set my desk set to the same COS as my nupoint ports and it did not do any post answer dialing.

I'm not entirely sure how the system knows one way or the other.

**********************************************
What's most important is that you realise ... There is no spoon.

 

[LoopyLou]

From Amazon:

The RC-3 features switchable 12V talk battery allowing easy installation on the trunk port. In addition, the unit can be connected directly to a C.O. line or analog PABX/KSU station

Would it not be better to simply use a trunk port if one is free?

 

[kwbMitel]

@ Loopylou, considering that a mediatrix is in use for analog station, I would assume this to be at either a remote site or a virtual system.

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What's most important is that you realise ... There is no spoon.

 

[RotaryDialTommy]

What we have here is a failure to communicate ! When the Mitel detects the call has answered it drops its resources to autosend dtmf .

 

[kwbMitel]

@ Loopylou - A nights sleep tells me you're on the right track.

Instead of analog loopback though, we use IP trunk lookback. ARS takes care of the rest.

@ jshirehyduke - Am I correct in assuming your system has IP trunking? Easiest check is your clustering form. Hopefully you will find it populated with at least 1 system. If true, then we can use ARS. It's not easy but it will work.

**********************************************
What's most important is that you realise ... There is no spoon.

 

[LoopyLou]

kwbMitel agree that a trunk would be best. As you suggest the Mediatrix is an IP device so it would suggest that there is need for IP at some point in the run to the viking.

You can't duct tape stupid.

 

[jshirehyduke]

Ok,

So we tried setting this up as a trunk using an ARS route and call progress tone detection to outpulse a system account code. Tried the whole use one tone plan to switch to another tone plan (e.g. <T01><T02><A01>) as well. No luck with any of this. Well, it dials and connects to the remote device just fine, but no tones are output. Tried again with it dialing a regular Mitel extension.

Any ideas?

 

[LoopyLou]

Are you telling it to wait for some tone before outpulsing? Typically I have set the tone plan to wait for some tone and then set the default action ( i.e it doesn't detect the tone ) to outpluse DTMF.

You can't duct tape stupid.

 

[jshirehyduke]

yes, we told it to wait 3 seconds. Have tried longer as well.

 

[619Tech]

Is there a difference if you use the individual direct trunk access code to reach the adapter, instead of ARS?

 

[kwbMitel]

You cannot direct trunk access an IP trunk

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What's most important is that you realise ... There is no spoon.

 

[619Tech]

Sorry, I missed the mediatrix component and thought this was a loopstart/RC-3 config. Putting on reading glasses prior to posting from now on...

 

[kwbMitel]

I'm going to try this in my lab with some different hardware and see what comes of that.

**********************************************
What's most important is that you realise ... There is no spoon.

 

[jpruder]

I've extended some ons ports using a grandstream ht503 to a ht502, was wondering if setting something like that as ons voicemail would work