Mitel Pet Peeves, DCR's, and Wish lists. 3

[kwbMitel]

I've been thinking about collecting info from this group to provide to Mitel in the form of a wish list.

I am more than willing to moderate, edit, collate, and present the information collected.

My experience with the DCR process has not been good. Maybe if more voices we're added to the chorus, some changes might be possible.

Any takers?

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Occam's Razor - All things being equal, the simplest solution is the right one.

 

[UncleRalph]

kwbMitel,
Can you sit in on the monthly platnum dealers call?
I agree with the DCS process. What bugs me is I can't check status to see if anything is happening or won't happen on the ones I've submitted. I got a notice via email that one I submitted was closed but the email didn't say it had been implemented, denied, pitched, shuffeled, shoved, etc. Couldn't look it up to see what it was about. Bummer. Turns out, it was network time sync. (please, don't thank me <g>)

Ralph

 

[kwbMitel]

No, Ralph, I am not invited to such things as Monthly Platinum Dealers Calls. (Didn't even know they existed)

My main issue with the DCR process is that the primary concern to Mitel is the Monitary value of change. If I could say Mitel would sell a million $ more in equipment if they make the change then maybe it would motivate them. Unfortunately I can't say that.

Now, if we had a list of wants and complaints x-referenced and contributed by Mitel users and dealers the world wide, maybe that might get their attention.

Just a thought.

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Occam's Razor - All things being equal, the simplest solution is the right one.

 

[fissure]

off the top of my head, expect I'll add more later:

Web interface to work on other browsers/platforms (eg Mac+Safari)

Ability to display an extension's number on screen (on likes of 5312/5324, the 5330/5340 do it anyway).

Ability to setup an analog extension/ONS, with a pre-specified prefix, eg 9 for outside line (for say fax machines).

A way to have a visual indication of day/night mode (eg, you can have a call forwarding key which lights up when active, how about one for 'Night 1')

Currently, automatic switching from day/night, doesn't take into account weekends (so you need to manually handle this?)

Last I saw, the call history application on the 5330/5340 (full screen), couldn't return calls, as it was missing the 9 prefix (and didn't pay attention to 'Outgoing external call prefix for apps' in 'System Options Assignment'

In the web interface, show more than 5 lines/phones/etc at a time, if there is space to do so

Coming from a Cisco background, where you can access the configuration as a text file, export it, save it. And then, compare how it was on different dates/between systems, that is something I miss. Being able to export the settings to one big text file would be good. I'd partly started to be able to do that when I discovered formprint, but, we found some settings which come out differently in formprint, to what the web interface shows, and Mitel said: don't use formprint

If parking multiple calls, on say a 5340, it would be good to show the caller's number beside each button (eg on the LCD screen)

A way to be able to deassign the MAC address, from an extension, from the phone in question would be good (if permitted by the class of service). eg, if you assign the wrong extension to a phone, you can over-ride it, by going to the proper phone, and doing 'Set Replacement Access Code'. But, if you want to swap an extension between 2 phones, you can't do that, so you need to physically swap, or go into the web interface and clear the MAC address. Sometimes it would be nice to be able to return each phone to: USE Super key TO SEND PIN, from the phone

an option for call timer on phone display to run minutes:seconds not hours:minutes

Glad that NTP has finally arrived.

 

[UncleRalph]

Great list,Fissure.
One of the things Mitel looks at is how many request do they get for a particular feature.
How about if we do this: Lets agree on a priority of what we'd like to see first. Then any dealers monitoring call all submit DCRs for that change.

I nominate the direct to ARS feature.

Ralph

 

[slapin]

Call screening on trunks. It was raised multiple times. How to block calls from particular numbers. Calling party number based routing, handle calls coming from different area codes in different way. Just additional condition in ASR. Return large display phones like 5240 with easy interface. I have lots of complains on 5340 as overcomplicated. Trunk and DN status in SNMP (Please point me to the right direction if I'm wrong)

 

[kwbMitel]

So, there is interest.

Fissure, if that was off the top of your head then WOW.
Most of your points I was aware of, a couple of others, not.
Regardless It is a great starting point - Thankyou.
NTP threw me for a moment and for anyone else in the same boat it means - Network Time Protocol. Rel 10 allows the controller to sync with a Network Time Server.

Fissure, one of your Pet Peeves has a workaround. To display the extension number on a 5312, 5324, 5212, 5224, etc... Enable Hotdesking in the COS of the phone.

Fissure, The automatic Night switching can be managed with full flexibility using OPSman. Including holidays if desired. (At least for tenant 1). There's also the option to enable night automatically but rely on the user to engage day mode. This takes care of weekends as long as the closing time is the same for every day.

UncleRalph, my idea also was to prioritize. Possibly have people pick their top 3 and focus on communicating that to Mitel. I will periodically refresh the list via a new post as I expect it to get quite long if everyone gets involved.



*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.

 

[fissure]

Yes, sorry, NTP is indeed: network time protocol.

Thanks for the hot desk suggestion kwbMitel.
Tried it on a 5324, and it displays the text: HotDesk
Pressing, to go into it, after a pause, it does then show the extension.

On a 5312 (without the 3 softkeys under the screen) having the 'hot desk login enabled' COS option enabled, does indeed, cause the 2nd line of the LCD screen to show: EXT#: 387 (as desired)

So, cheers for that.


Seems the 5324 (and I guess any phone with softkeys under the screen I guess are being 'too smart!')


Other requests for Mitel:

LCD based PKMs (eg 48 key)
and:
the people likely to want PKMs (receptionists/telephonists), are also the people most likely to want DECT headset/handset (so we might need a dual function module for the back of the phone, rather than either/or)

 

[kwbMitel]

Fissure, thanks for the feedback on the 5324. I've not had one to play with and my memory might be faulty with respect to the 5224. (one with softkeys)

As for the Headset thing, I've seen something in the SX-200 line that is likely to bridge the gap. But, that being said, the SX-200 has a Direct to ARS option so I'm not holding my breath.



*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.

 

[UncleRalph]

Call screening is another one I get request for a lot. Can't imagin how difficult it would be to program that with the current system. Not sure doable. I have heard of someone, maybe it was here, that said they did it by front ending the Mitel with a Asterisk first. Not something my company will ever do but that is an option.

So it looks to me like 2 prioritys so far:
1) direct to ARS
2) Call Screening.

Ralph

 

[paterson]

Visual day/night ring mode on non-console IP phones. Not everyone wants to buy a 5550 IP console.

Sub-attendant function.

Call screening.

_______________________________________________________________

If you did not take enough time to get it right the first time...

What makes you think that you have time to fix it?

 

[lowradiation]

Visual night modes (like on 200icp)
Direct to ARS (like on 200icp)
Have an IP page option (multicast) - not using E2T resources - so that you can have more than 16 IP phones in a page group on the CX
Have IP page include overhead page (like on the 200icp)
Call History key that records all calls ringing the phone (not just the prime DN)
Call Park to grab lowest available orbit number (not go from 01 to 99)
The ability to pickup a park recall from another phone (can do on 200icp)
Since the CX and CXi are not large systems and come with 6 CO lines built in... how about some key system features like the ability to put CO line appearances

These are a few of the issues that I have come across since I started installing 3300s about a year ago

 

[tlpeter]

Since the CX and CXi are not large systems and come with 6 CO lines built in... how about some key system features like the ability to put CO line appearances

Come on, it is 2009 and it is the twenty first century
Key features should be forbidden these days





ACS - Implement IP Office
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[LoopyLou]

When you say visual day night mode do you mean a constant lit key or something because I thought you could check system day/night status with a feature code.

 

[kwbMitel]

lowradiation,

The 3300 has DTS keys for direct trunk access.

It has it's uses but if key system functionality is important then a SX-200 should be sold.

LoopyLou - Visual indication in the way of a lamp, not code activated visual on display.

*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.

 

[kwbMitel]

OK, As fissure has been so kind to get us started, I'll use his list as a starting point.

I'm currently going to organize by my own priorities and experience.

Points that affect End users will get a higher priority than administrators. (larger impact)

Points that have become FAQ's even more so.

Points with limited impact or hard sell will be unrated and eventually dropped unless discussion warrants improving their priority

Here is the first edit

High -Ability to setup an analog extension/ONS, with a pre-specified prefix, eg 9 for outside line (for say fax machines).

Med -A way to have a visual indication of day/night mode (eg, you can have a call forwarding key which lights up when active, how about one for 'Night 1')

Med -Call screening on trunks. How to block calls from particular numbers. Calling party number based routing, handle calls coming from different area codes in different way.

Med – DID translation tables. Possibly the same form as Call screening. Have a form specific to DID translations. Configuable so that conflict dialing is avoided. SX-200 has this.

Med – Have an IP page option (multicast) - not using E2T resources – Same IP Phone limit of members as DNIC - 250

Low - Have IP page include overhead page (like on the 200icp)

Low - In the web interface, show more than 5 lines/phones/etc at a time, if there is space to do so

Low - In embedded mail, have option in menu node for access to Dial an extension and Dial by name.

Low - Ability to display an extension's number on screen (on likes of 5312/5324, the 5330/5340 do it anyway).

Low - A way to be able to deassign the MAC address from the phone. Sometimes it would be nice to be able to return each phone to: USE Super key TO SEND PIN, from the phone.

Low - Web interface to work on other browsers/platforms (eg Mac+Safari)

Low - Currently, automatic switching from day/night, doesn't take into account weekends (so you need to manually handle this?)commentAs Mitel appears to be phasing out opsman, this may become more of an issue. It also doesn't address later closing times on specific days. Need something more like the Business hours for Voicemail.

Unrated – Return large display phones like 5240 with easy interface. I have lots of complains on 5340 as overcomplicated. comment The market has spoken on the 5240, Mitel sold almost none. 5340 with self labling keys is here to stay.

Unrated – Trunk and DN status in SNMP (Please point me to the right direction if I'm wrong)

Unrated - Access the configuration as a text file, export it, save it. And then, compare how it was on different dates/between systems. Being able to export the settings to one big text file would be good. Comment Export to csv is quite good as it is

Unrated - If parking multiple calls, on say a 5340, it would be good to show the caller's number beside each button (eg on the LCD screen)Fisher Need more description, parking calls on multiple keys?. Does Superkey provide the info?

Unrated - The call history application on the 5330/5340 (full screen), couldn't return calls, as it was missing the 9 prefix (and didn't pay attention to 'Outgoing external call prefix for apps' in 'System Options Assignment' Comment Sounds like a tech support question

Unrated - an option for call timer on phone display to run minutes:seconds not hours:minutes

Unrated - LCD based PKMs (eg 48 key) Self Labeling same as 5340

Unrated - DECT headset/handset for Consoles (Same as SX-200 for 5540 console)

Unrated - Call History key that records all calls ringing the phone (not just the prime DN)

Unrated - Call Park to grab lowest available orbit number (not go from 01 to 99)

Unrated - The ability to pickup a park recall from another phone (can do on 200icp)




*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.

 

[Canuckvoip]

I agree the DCR process has not yielded anything good for us.
Would like to see realtime trunk status as in the 200.
Bump for the Sub Attendant mode.

Dave

You can't believe anything you read... unless of course it's this sentence.

 

[UncleRalph]

How about distinctive ring for different keys on a phone? I get a lot of request for this.

Ralph

 

[RossBC]

the ability to designate a keys ring type by day/night mode.
We often get requests like, "make incoming calls ring at ext.203 after 3 rings in day mode, but immediately in Night1 mode". be nice if we could use the same keys for both modes.
even if we could put the same non-prime keys in two different hunt groups and designate them immediate ring in one hunt group and delayed ring in the second.

Thanks kwbMitel for the idea of using half of the programmed service feature. I have always feared the user would forget to override it on Friday if they didn't have to do anything the other days. Remembering to put it into day mode is not an issue in the morning as they can do it as soon as they realize calls are still going to Voicemail, but have actually enabled DISA in once instance, so they can put it into Night once they get home. that deserves a star.

 

[RossBC]

here is another one,
I wish the limit of 16 BLFs of any given extension (which in itself is kind of painful when upgrading a cutomer from a 200) didn't include hot desk users that aren't even logged in.
set up a small taxi company (they only had 8 phones) and tried to use Hot Desk ACD agents, but couldn't give all the intial call taking agents a BLF of the dispatcher(there were 20 agents).I had to resort to regular ACD agents so they could have the BLF.(after the customer was excited about each agent getting their own message waiting light)