Hello guys
I'm pulling my hair out on this one, and there isn't much to pull.
Customer has 5330 and 5324 handsets.
Embedded voicemail on the mitel 3300.
VMail MWi wasn't working on MCD7.1 so upgraded to 7.2 and still the same issue.
We have also setup vmail from scratch via the admin mailbox.
We can turn on and off the mwi via the feat access code.
Port 20 of the vmail is in the vmail hunt group and call coverage is 1 although have never had to set that before.
Although there is a new message in the voicemail box there is no mwi on the phone.
It's like the phones have automatically logged into visual vmail and then you can't use MWi.
Is there a way of checking visual vmail login or even disable it through the Mitel?
Thanks for any help!
I'm pulling my hair out on this one, and there isn't much to pull.
Customer has 5330 and 5324 handsets.
Embedded voicemail on the mitel 3300.
VMail MWi wasn't working on MCD7.1 so upgraded to 7.2 and still the same issue.
We have also setup vmail from scratch via the admin mailbox.
We can turn on and off the mwi via the feat access code.
Port 20 of the vmail is in the vmail hunt group and call coverage is 1 although have never had to set that before.
Although there is a new message in the voicemail box there is no mwi on the phone.
It's like the phones have automatically logged into visual vmail and then you can't use MWi.
Is there a way of checking visual vmail login or even disable it through the Mitel?
Thanks for any help!