Mitel Major Trunk Alarms

[Avayabenjnew]

I need help please! With Mitel Major Trunk Alarms
I have attached a photo of the alarms.

I able to clear the PRI alarms by using DTS command
But this other trunk alarms I cannot
How can I clear this alarms?

 

[Lundah]

You have trunks out of service. You need to either restore the trunks or deprogram them to clear the alarm.

 

[Avayabenjnew]

Thanks Lundhafor the reply.
How will I know which trunk do I need to check?
Because when I check the alarm this message are appearing. Sorry for the question I am really new with Mitel

 

[SXWizard]

What type of trunks does your system have connected - PRI, SIP. Analog LS/GS. E&M?

 

[Avayabenjnew]

SXWizard
I have cleared the PRI alarms using DTS command.

But this sip I cannot

 

[SXWizard]

can you issue the SIP LINK STATE ALL command in maintenance to see wha SIP link is down?

 

[Avayabenjnew]

SXWizard
I have done the SIP LINK STATE ALL
The response are

There are 2 SIP link(s) programmed.
Link sipfcs state is IN SERVICE (link down count 67)
Link sipsp state is IN SERVICE (link down count 13)

What should I do now?
Sorry for asking but I really need the support.

 

[SXWizard]

It appears that you have PRI and SIP trunks. Are there any other type of trunks connected to the controller - E&M or LS/GS?

 

[Avayabenjnew]

SXWizard

How can I list all those trunks?

I am sure we have PRI and SIP

 

[SXWizard]

Login and celect trunks. Then select Analog trunks>Trunk Assignment to see if you have analog trunks. Do the same for E&M Trunks.

 

[Avayabenjnew]

SXWizard
Sorry for the late response


Analog trunks
Cabinet shelf. Slot. Circuit. Card type
2. 1. 1. 5-10 Hybrid 4 ONS 6LS


E and M Trunks
Cabinet. Shelf. Slot. Circuit. Card type
2. 1. 3. 1. 1 port E&M Trunk

 

[SXWizard]

Go to Maintenance commands and run the State command on each of those PLIDs. Look for something Out of Service etc.