Mitel 6160/Inteligent Queue Site Too Slow

[pAnoNymous]

We have a relatively small Helpdesk (<20 agents) but whenever we get a sudden peak in demand the Mitel 6160/Inteligent Queue site grinds to a halt - which is a bit of a problem as we need to change our answerphone message through it.

I've done some basic performance monitoring and RAM/CPU/Network/Disk Resources are not really stretched during peak usage. Page Faults/sec do suddenly jump however (even though RAM usage doesn't really change). All this makes me think that it's an application/SQL Server issue.

Is there anything we need to tweak to make sure a 6160 server is working as it should?

 

[tlpeter]

Are you sure you have enough ports ?


ACA - Implement IP Office
ACS - Implement IP Office
ACA - Voice Services Management
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Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[pAnoNymous]

We are limited to 8 ports but does that limit also affect logging onto the site for admin purposes? We don't get any errors when accessing the site - mainly when it tries to load a page it takes a long time, says it's done, but you're still on the last page.

If it is a port issue is there any way to reserve a port for admin purposes?

 

[kwbMitel]

With your symptoms I would be concerned on having too many ports, not too few as tlpeter suggests.

How does your system compare to the engineering specs?

*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.

 

[pAnoNymous]

It's probably a touch more powerful than it needs to be:
RAM 2GB (1.4GB seems free all the time)
CPU 2.8Ghz Xeons(4 Core) (at peaks times doesn't get above 6% for each core)
OS: Windows Server 2003 R2 SP2
HDD: RAID 1+0 300 10K SCSI

The box is also not used for anything else.

It does seem that one port is reserved for the "Management Port Group".

 

[tlpeter]

I did read it wrong
I thought issues with calls

I had a issue with a MXE and IE and the problem was IE
I needed to default IE completly to get it working again



ACA - Implement IP Office
ACS - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[slapin]

Web inteface if not so fast, so you should not expect it flying. There is a lot of .NET stuff in there.
I gave up and changing messages using simple file renaming. It may interrupt some calls, but it's OK for me while I don't do it so often.

BTW what is the purpose of SQL server for 6160? I glanced through documentation and found installation instructions only.

 

[kwbMitel]

The Server looks powerful enough.

I would consider calling Prairiefyre.

*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.

 

[Mitelpassion]

I think the issue is either with IIS or your browser. are you using only defaults.

I've impelmented a few of these IQ servers. They are a bit slower with high traffic but not to the extend you're describing.

 

[pAnoNymous]

i don't think it's the browser as the problem only happens during periods of high traffic. in terms of IIS/SQL everything does seem to be set-up using default settings (can't think anyone would have spend too long setting everything up) but it was done before my time (I believe by an external contractor).

it does seem that all the application details are stored on the SQL database.

i'll email Prairiefyre and see what they say.

 

[slapin]

In fact voice processing threads of the application have "real-time" priority and may slow down the system. But 8 ports playing G.711 waves is nothing for your hardware. So it is something else.