pAnoNymous
IS-IT--Management
We have a relatively small Helpdesk (<20 agents) but whenever we get a sudden peak in demand the Mitel 6160/Inteligent Queue site grinds to a halt - which is a bit of a problem as we need to change our answerphone message through it.
I've done some basic performance monitoring and RAM/CPU/Network/Disk Resources are not really stretched during peak usage. Page Faults/sec do suddenly jump however (even though RAM usage doesn't really change). All this makes me think that it's an application/SQL Server issue.
Is there anything we need to tweak to make sure a 6160 server is working as it should?
I've done some basic performance monitoring and RAM/CPU/Network/Disk Resources are not really stretched during peak usage. Page Faults/sec do suddenly jump however (even though RAM usage doesn't really change). All this makes me think that it's an application/SQL Server issue.
Is there anything we need to tweak to make sure a 6160 server is working as it should?