Mitel 5550 Console

[bmorris2182]

Power went down this weekend and it's caused us a few problems this morning. For some reason our 5220 phones needed me to put in an IP address on them to start up. Our big issue though is that our receptionist is unable to hear anyone on the other end internally. When she calls an extension to transfer we can hear her but she cannot hear anything that we say. She can hear outside callers, it's just internal.

Any ideas?

 

[619Tech]

What was providing DHCP? You are now using static on the endpoints, so I would compare the gateway IP of the endpoints you entered with the 5550's gateway. Try pinging the endpoints from the 5550 pc as well.

 

[bmorris2182]

I'll be honest, I have no idea what was providing the DHCP. We recently had a new server installed and a few phones shut down and the only way I could figure out to get them back up and working was to put in a static IP. Now that the power went out over the weekend every phone that I hadn't put a static IP to previously went down, so I put a static IP on those as well. Which would be the gateway IP and how do I ping other endpoints from the 5550? The 5550 console is on IP 10.1.1.129 and the other phones are on IPs 10.1.10.xxx.

 

[619Tech]

The 5550 console software is on a pc, can you ping the endpoints from that pc? What was/is handling the routing between the different subnets?

 

[bmorris2182]

When I'm in the console manager online and I try to ping from the 5550 console to another line it errors. If I ping from one line to another it clears no problem. Not sure what's handling the routing though. Let's just say I got lumped with overseeing the phones in place of doing a Mitel Service Contract and can do a bit more than a regular user but not much lol

 

[Lundah]

Sounds like someone forgot to save the config on a network switch somewhere that lost power ("write mem", kids). From the info you gave us, the console and the other phones could be on different VLAN's (don't know for sure without the subnet masks), and if you can't ping between the 2 that would make sense and I'd be willing to bet whatever device was providing the routing between VLANS is no longer doing so. I'm guessing said device may also have been providing DHCP or at least a helper address for the phone VLAN as well.