Mitel 5000 6.0 On-Hold Tones

[mkimmer]

Greeting all.....

I have a customer that when they place a call on-hold they don't hear any kind of tone that the caller has been waiting on-hold or anything. Can the Mitel 5000 do this? Im having issues finding it

Thanks

 

[kwbMitel]

In the trunk group you have the option to set the hold tone to Ticks

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What's most important is that you realise ... There is no spoon.

 

[mkimmer]

So with this setting the person will hear on the Mitel phone that a caller has been on-hold for a certain time?

 

[kwbMitel]

Sorry, no I misunderstood your question.

How are the call being placed on Hold?

Red Key?

Other?

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What's most important is that you realise ... There is no spoon.

 

[mkimmer]

They using the Transfer to Hold from what they are telling me. Not sure what that is since im very green on these systems

 

[kwbMitel]

I do not know what that means either although I suspect that they are using phantom keys as secondary line keys as hold keys.

I suggest you wait for a second opinion.

**********************************************
What's most important is that you realise ... There is no spoon.

 

[mkimmer]

Okay thanks for looking anyways

 

[sarond]

The M5000 can transfer a call to hold on a station rather than transferring to be connected. It allows them to retrieve the call from personal hold rather than a system based hold when ready to take the call. Not a bad feature.

Check the stations 'Audio for calls holding for this device' parameter. It may be set to silence.

 

[NTEDave]

Are you looking for a tone to remind the user that a call has been placed on hold?

Not a tone for the caller to hear whilst they are on hold?

If it's the first scenario, RECALL timer??

 

[mkimmer]

Yes the first one.... but they dont want the call to recall back.... they just want some tone alert that the call has been on-hold

 

[NTEDave]

Can't think of a way to do this for you unfotunately, you could turn on Green LEDs which makes it a bit more obvious that the call key that's flickering away is your own held call.

 

[mkimmer]

Yeah this will not work for them.... they really dont look down at the phone. I can't believe this system does not offer that. Oh well. Thanks anyways