I have a customer that when they place a call on-hold they don't hear any kind of tone that the caller has been waiting on-hold or anything. Can the Mitel 5000 do this? Im having issues finding it
The M5000 can transfer a call to hold on a station rather than transferring to be connected. It allows them to retrieve the call from personal hold rather than a system based hold when ready to take the call. Not a bad feature.
Check the stations 'Audio for calls holding for this device' parameter. It may be set to silence.
Can't think of a way to do this for you unfotunately, you could turn on Green LEDs which makes it a bit more obvious that the call key that's flickering away is your own held call.
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