Mitel 3300 wake-up call recording

[dealin]

short version:
Need step by step instruction on how to setup a wake-call message.

long version:
I programmed a Mitel 3300 for a hotel. been working great. using all SIP cordless phones in the rooms.
the wake-up calls work perfect yet the guest only hears a reorder tone. We are required to change that to a recorded message.
I know where to assign the Wake-Up Call - Directory Number. I also have downloaded a recording into one of the RAD slots (or at least I think I have given there does not seem to be any indication of what is installed into each RAD slot). (btw I am using the embedded RAD not separate hardware). but for the life of me I don't know how to connect these 2 together. I have read and read and tried and tried with no luck at all.
can someone PLEASE supply me with the step by step instruction on how to do this?

 

[kwbMitel]

VM RAD - Programming

Do not use last port of voicemail - Use middle ports
Remove port(s) from regular VM hunt group
Create new cos for VM RAD
- includes RAD option and Advanced Rad Option
- Modify Timers for Answer Plus Message Length, off hook and Message Timer
Assign new COS to specific port(s) chosen above
Create new hunt group and specify type as RAD
Add VM RAD port to Rad Hunt Group
In VM Greetings form specify the Rad Greeting set for the specific port(s) i.e. Rad Set 10
In the VM RAD greetings form specify the RAD greeting to play for the RAD set
- Can be up to 6 sequential greetings but is typically only 1
Upload the greeting via the System Audio Update form
Assign the hunt group as the Wake-up directory number

I think that all the steps

**********************************************
What's most important is that you realise ... There is no spoon.

 

[dealin]

First Off -- thank you!!!!!
I could have spent another month on this and never came up with the above clear steps.
wow -- mitel has a way of making a simple problem very complicated.

I have followed your steps and have asked the hotel just to do a simple test at this point. call the hunt group extension and tell me what they hear. is that a good first test?

a few questions while i wait to hear back from the hotel.
1) why the middle ports?
2) is one port enough for this application
3) in the hunt group there is first and second RAD. I left those blank and entered the directory number in the "hunt group member". is that correct?
4) is the following flow correct?
wake-up call - hunt group -> Hunt Group member -> directory number -> port number -> VM greeting RAD set -> VM RAD greeting -> playback RAD number
5) do you have a generic wake-up call recording I can use.

again thank you!!!

 

[dealin]

Ah so close.

Ok when the staff calls the hunt group the wake-up message plays.

yet when I go to the last step to Assign the hunt group as the Wake-up directory number I get the follow error.
the wake-up directory number is invalid.

should I set this to the directory number of the port and not use the hunt group at all?

 

[kwbMitel]

The middle ports are used to avoid using ports that are standard to other functions such as messaging and paging

One port is probably not enough depending on the size of your hotel
Im not sure what happens if a wake up matures and the port(s) are in use by other wakeups but at the very least they won't hear the message

The hunt group type must be set to Rad, the Rad options remain blank

If you don't use a hunt group, you're limited to one port and the possibility of that port locking up (old issue)

As for it being complicated, I see it more as being very flexible

**********************************************
What's most important is that you realise ... There is no spoon.

 

[dealin]

thanks for the quick reply
wow you know your mitel stuff...

it is a 84 unit hotel. we have 4 VM ports. these days not many guest use VM at all and I would guess maybe 4-8 wake-up calls a day at most. so maybe the best is to use 2 ports for each. thoughts.

I have Hunt group 555 "hunt group type" set to RAD and the first and second RAD set to blank. and currently one Hunt group member (member directory number 503 which points to port 3.)

when I Assign the hunt group (555) as the Wake-up directory number it does not let me and throws an error "the wake-up directory number is invalid".

if I Assign the directory number assigned to port 3 (503) as the Wake-up directory number then it accepts it and the hotel tested it and it worked perfect.
Yet I see your point. if 2 more guests set a wake call at the same time (likely) it is not clear what it will do.

any idea why "Wake-Up Directory Number' will not accept my hunt group ...

 

[kwbMitel]

I'll set up a test on my lab system tomorrow as it should accept a hunt group

As to 4 ports on your VM

I assume that you have a CX controller with analog trunks and no extra DSPs

If you have a PRI or an MXe or extra DSPs, you can increase the ports to at least 16 and possibly more


**********************************************
What's most important is that you realise ... There is no spoon.

 

[dealin]

thank you KWB

yes it is a 3300cx. all of the guest room phones are SIP and the front and back office phones are MiNet.

hotel is a little over a year old.

it is also 100% SIP trunking.

small hotel but what we found it was cheaper to run less wires and go all IP. wiring costs are high compared to the cost of SIP phones. it is an all suite hotel with 2 phones per room. they are cordless and so only one requires a POE IP connection. then on the side of the desk phone there is an ethernet jack for in room wired access. less wires, less switches, smarter phones, etc...

thank you for running the test in your lab tomorrow. if you need any info from me on my setup please let me know.

 

[LoopyLou]

To use a recorded announcement:

Ensure the MITEL Call Distribution (MCD) feature is programmed.

Ensure the RAD device is connected and programmed.

Program a system speed call number on the System Speed Calls form for the directory number of the RAD or RAD group. The speed call number must directly translate to the RAD or RAD group number. No speed call "hopping" is permitted.

Ensure no call rerouting or call forwarding is programmed against the RAD or RAD group number.

Program the speed call number against the option "Wake-Up Directory Number". If no number is programmed, the wake-up delivers music (if a music source is programmed) or re-order tone (number unobtainable tone).



I'd tell you a UDP joke but I'm afraid you won't get it. TCP jokes are the best because you always get them.

 

[dealin]

Loopylou
I read that section on the online help on mitel. yet this is very different to what KWBMitel describes above. I think it is referring to a setup when you are using off board RAD versus the embedded RAD solution KWBmitel describes. either way. with that approach I never get anywhere and with KWBmitel steps i am 95% the way there...

 

[kwbMitel]

The system definitely won't allow the Rad Hunt group directly but it does accept the speedcall as LoopyLou Suggests.

Give this a try

**********************************************
What's most important is that you realise ... There is no spoon.

 

[dealin]

OK I think I did what you requested.

I assigned a speed dial (556) to the hunt group (555) that contained the RAD ports extensions.

then I Program the speed call number against the option "Wake-Up Directory Number".

is that what you are saying to do. either way I have ask the hotel to test it.

not clear why Mitel would make us assign a speed number to this -- why the extra level of indirection?

 

[kwbMitel]

This is new ground for me as well.

I am somewhat surprised by the requirement and equally unsure of success because of it.

As I said before though, flexibility = complexity

**********************************************
What's most important is that you realise ... There is no spoon.

 

[dealin]

all working now with speed dial.

thanks for all your help!!

 

[LoopyLou]

Don't know why that limitation but its what the documentation said. Glad you have it working

I'd tell you a UDP joke but I'm afraid you won't get it. TCP jokes are the best because you always get them.