Mitel 3300 tone heard by outside called party

[ExCentigram]

I don't know what my "admin" did but all of a sudden, every call that is made, the party called hears a tone before the call is cut through. So if I dial Domino's pizza from the 3300 - I hear ringback but when Domino's answers they hear this tone, then I hear them talking and visa versa. I've been searching through the help and can find nothing. I changed a phone to a default COS and it's the same. So its not COS related. Please help
3300 is release MCD 4.1

 

[MitelInMyBlood]

What "tone" do they hear? 1000 Hz or Conference tone or busy override tone, Autovon tone, a DTMF tone, etc?

Does the tone ever repeat during the call or is on only heard when the call is initially answered?

Original MUG/NAMU Charter Member

 

[LoopyLou]

Don't know why you would suddenly hear a tone. Carrier issue? My only though is some type of tone plan in the ARS.

I'd tell you a UDP joke but I'm afraid you won't get it. TCP jokes are the best because you always get them.

 

[ExCentigram]

It's not a DTMF tone
It's almost like a conference tone
I have no tone plans set up at all
I have the warning tone set up on my route lists but this is for the internal caller to hear, not external.

I did a test, routed my cell # in ARS to the backup analog lines, no tone....so, It must be Paetec's PRI. I'm not a fan of Paetec. Always some weird issues. I'm calling in a ticket with them, I'm sure they'll blame me, but hey, one can try.
I'll let you know

 

[RabVoip]

cos you have checked the trunk?

 

[MitelInMyBlood]

Dear ExCentigram:

Re. Paetec: "YPB" (you poor bas***d)

I have been attempting (at my management's direction) to migrate a full 10,000 block of numbers from AT&T to Paetec (via some Mom-'n-Pop reseller) unsuccessfully for over 9 months. This effort has been frought with innumerable and recurring issues, most of them technical problems. These people (Paetec) in my opinion just have not a clue and working with their technical (SIC) staff makes me want to pull my hair out. Ostensibly we're supposed to be able to save as much as $100k a year by migrating our enterprise (spread across 26 states) to this Mom-'n-Pop (literally... check out the ownership & company history) operation. Carrier class? Not in your wildest hallucinations.

Before proceeding further, as a way of them demonstrating their technical prowess to you, I'd suggest you order a simple BRI (2B+D) ISDN circuit from them (2 spids with both voice and 64k data on each channel) and then sit back and see how long it takes them to get it up and running with both channels capable of placing calls, connecting, bonding and passing data. With us the circuit has been installed for more than 2 months and so far their technical people have been unable to make it work.

We do have some PRIs from them, but it took literally plural weeks to get these working and then almost another full week to get them correctly PIC'd and able to accept international toll traffic.

I strongly suspect the tone your called party is hearing is some kind of an in-band supervisory signal coming from Paetec. You have my sympathy.


Original MUG/NAMU Charter Member

 

[dryaquaman]

ExCentigram,
If I had one of my crew troubleshooting this here is what I would do.
1 - Do a direct trunk select (<FeatCode>+<trunk Number>) then dial a number from there. I'd try a local number and a LD number.
If I hear the tone, I'd open the ticket with Paetec. If they say NTF I'd insist on a vendor meet. Have their tech put a PRI tester on the circ and dial out via their own tester.

MitelInMyBlood: That hasn't been our experience with them. It may be different for us if only because I know one of the switch techs and a phone call usually gets me where I need to go. Also, this tech will call me if she see's one of our customers has an issue. That makes for some pretty good support that we can provide to our customers. But, having said that, I've never ordered a BRI from them nor tried to port 10,000 numbers. But for sure, when I have an issue, I'd rather call them than ATT any day of the week.

Dry Aquaman

http://www.university-music-on-hold.com

 

[ExCentigram]

ok finally, problem resolved.
The Mitel is behind an "in house" Nortel CS15 which is basically a carrier class central office switch which then send everything out via SIP to various carriers
3300 --> Nortel CS15 --> SIP --> Paetec
The Nortel was putting a "route overflow warning tone" on the call similar to what Mitel does with it's expensive route tone, but in this case because of the bizarre set up this customer has the outside caller heard it not the inside caller. Feature removed, problem solved!

Thanks for your help