Hello, We have a 3 location company. All offices are running 3300 ICP. All 3 locations have att consoles at the reception area.
We will call office 1 (v) office 2 (r) office 3 (c)
I have setup a route in (c) switch to reroute all calls for the mainline/receptionist to loc (r) receptionist.
This works fine, except. Randomly 2 users at location (v) are getting calls every once in awhile that originally dialed into location (c).
I cannot find the 2 extensions from location (v) in either switch (c) or (r), the only place they are listed in those switches is the remote directory number.
Any ideas on what is happening?
We will call office 1 (v) office 2 (r) office 3 (c)
I have setup a route in (c) switch to reroute all calls for the mainline/receptionist to loc (r) receptionist.
This works fine, except. Randomly 2 users at location (v) are getting calls every once in awhile that originally dialed into location (c).
I cannot find the 2 extensions from location (v) in either switch (c) or (r), the only place they are listed in those switches is the remote directory number.
Any ideas on what is happening?