Mitel 3300 Paging "cut-outs"

[broncos1112]

Has anyone seen this problem on a Mitel 3300 IP system? Whenever customer pages over speakers the audio drops for approximately 5 seconds. The call does not drop, if you keep talking the voice will be heard over speakers again. This is an intermittent problem. I have replaced the analog adaptor card on Mitel 3300 server. I have seperated the first floor and second floor of building with seperate Valcom 24V power supplies, thinking possibly that the speakers were too much for the system. However, the system on site was a Nortel OPT11 previously, and do not recall customer having any paging issues before. Is it possible there is a software patch or something else needed? Mitel 3300 is software rls 4.2SP2. If anyone has any ideas for additional troubleshooting, please let me know. Thanks

 

[jrgood0852]

Are you utilizing the paging port on the back of the 3300, or the IP Paging Unit?

Always look out for the next guy because it may be you!

 

[Waldosworld]

If you disconnect from the paging system and use a butt set to listen does the audio cut out?

 

[broncos1112]

Yes, I am using the paging port out of back of 3300 server. And I have had the audio cut out using a butt set plugged directly in to back of server. Again though, inconsistent.