My vendor asked me 717$ for last software upgrade (SWA MITEL COMMUNICATIONS DIRECTOR) and 232$ for the update job (about 2 hours). Can it be a fair price?
If the Software assurance needs to be renewed $717 sounds about right depending on the size of your system
2 hours is low, he isn't allowing for the system needing to be upgraded twice and all of the overhead in between. Quite simply, it can't be done in 2 hours. 3 hours is reasonable but does not allow for prep time. 4 hours is what I would normally quote.
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