Mitel 3300 - License Violation

[SolidParadox]

Hello,

Sorry in advance, I don't know much about Mitel. Wondering if anyone can help:

We are currently going through the process of migrating what little telephony we have left to Teams and away from our existing Mitel solution.

We have 5 sites with 5 Mitel 3300 MiVoice solutions. We are migrating site by site with the hope of shutting down and removing the Mitel boxes from the racks when the site has fully migrated.

We are currently facing an issue that every time we shutdown/disconnect a MiVoice from the network, the remaining ones go into a license violation state. Is there any way to stop this? We are refurbing one of our sites next week and we were hoping to take the Mitel kit away as this site is fully migrated over to Teams

Any help would be much appreciated

 

[Valamagules]

The symptoms indicates that the systems are in a sharing license cluster (DLM). Systems needs to continue to communicate with the licensing server (online) to ensure the licensing status remains healthy. If you remove one system from the cluster or offline, you will get into this LV status.

Three options:

1) once a system is no longer required, get Mitel support to remove the system from the DLM. Then resync the systems to SLS. Note the removing a system means removing all its licenses too from the pool.

2) it takes around 30 days for the LV to be at critical level, at which point it starts affecting services. You can plan your migration around that and just disregard the LV if your plan is within that window.

3) Lastly, my least favourite option, request Mitel Support to keep resetting the LV clock on the DLM.

Good luck.

 

[SolidParadox]

Thanks that's helpful. Not sure we still have a support contract with Mitel but will look into this.

In terms of the 30 days, I am assuming that doesn't reset when the systems are hooked back up? Its currently showing the following warning:

"Warning: One or more factors have caused a Critical License Violation. Failure to correct the violation will lead to service interruption in 12 day(s) 10 hour(s)"

 

[SXWizard]

Contact AMC support directly to remove the 3300 from the DLM. the email is license.support@mitel.com as I remember.

 

[Billz66]

in SLS you can de-activate the ARID for the nodes that have been removed ( release its ID)
that stops the dlm for checking for it and now in SLS you can also remove members yourself ( one of the very few improvements from AMC)

 

[Valamagules]

Thanks that's helpful. Not sure we still have a support contract with Mitel but will look into this.

In terms of the 30 days, I am assuming that doesn't reset when the systems are hooked back up? Its currently showing the following warning:

"Warning: One or more factors have caused a Critical License Violation. Failure to correct the violation will lead to service interruption in 12 day(s) 10 hour(

Hello,

Sorry in advance, I don't know much about Mitel. Wondering if anyone can help:

We are currently going through the process of migrating what little telephony we have left to Teams and away from our existing Mitel solution.

We have 5 sites with 5 Mitel 3300 MiVoice solutions. We are migrating site by site with the hope of shutting down and removing the Mitel boxes from the racks when the site has fully migrated.

We are currently facing an issue that every time we shutdown/disconnect a MiVoice from the network, the remaining ones go into a license violation state. Is there any way to stop this? We are refurbing one of our sites next week and we were hoping to take the Mitel kit away as this site is fully migrated over to Teams

Any help would be much appreciated

If you choose to connect the systems back, then need to Sync the system back to SLS, sync with he DLM and do a blank sync between the MiVB members once you have the systems hooked back online.

Critical LV means you are in hot water if you don’t fix it.