Mitel 3300 Flow Chart 1

[timshows]

Does anyone have or know of a flow chart to use to better organize all of these AA and Call Flow and Mailboxes? We have a large number of Tenants on our system and it is very difficult to keep track of what is what. Any suggestion would be appreciated.

 

[slapin]

Better" is so broad term. What is your goal? You just need to keep track of changes, produce a detailed visual diagram of all possible call scenarios for all tenants, document programming of the system?

Mitel has some recommended programming forms for documenting purposes. They are pretty good start, so you can decide how much of details you want in there.

Visual diagram will become messy and hard to understand. I think you will not be able even to finish it.
I have a diagram of our ACD system just because my boss wanted it. It takes half of the wall in the office.

I am not aware of any standard software which can parse 3300 forms and produce diagrams or other documents describing call routing.

Personally I have just charts in MS Excel linked together. Separate charts of all DID numbers, AA numbers, operator numbers, street addresses and etc. All this is cross linked, so when I'm searching for information I can start from different points depending what I already have.

 

[timshows]

Hey Slapin, thank for your response. I know it was a broad term, but I was hoping to get someone that is a similar perdicument that knows of any resources.

I am not sure were those forms for Mitel are. Do they have a website that I could access to get those forms?

I know I am asking a lot here but would it be possible to get your MS Excel sheets that your have created? It sounds like it would greatly help my cause. Thanks.

 

[CMAC1]

Not sure if this is exactly what you are looking for but you could try:

http://www.engenic.com/applications.html

Its free so all it will cost you is time

 

[slapin]

Looks like it is not exactly what timshows wanted, but it worth a star. It would be nice to make a mitel driver for that application.

 

[timshows]

No it is not exactly what I was looking for. Don't get me wrong it looks like a great tool. Slapin was closer with some sort of linked Excel spreadsheet that would have all DIDs, Call Flows, Directors, ports, ect. Is the one that was referenced by slapin avaliable?