Mitel 3300 Embedded UM IMAP mailbox settings

[Bahamex1]

Just upgraded a customer to a 3300 MXeIII running MCD 6 SP2 and I am setting Embedded UM integration with MS Exchange.

In the user mailbox settings Mitel Documentation only gives you the option to enter the user's email address and password. I read in another Forum that with Office 365 you can create an IMAP user with access to all mailboxes and use the following syntax in the field where the email address of the user goes:

imapuser@domain.com\user@domain.com

with the password of the imapuser

This will allow you to only have to manage the imap user's password.

However, I tried that in the 3300 to use with Exchange but it did not work.

I want to avoid having to get each individual user's email password to enter in their mailbox settings and have to update it every time they change it.

There has to be a more practical way of implementing this integration.

Can anyone provide any suggestions?

 

[kwbMitel]

According to the course document on Rel 6.0

To perform voice mail-to e-mail synchronization EMEM must have the user’s e-mail account password.
If users change their e-mail passwords at the e-mail server it must also changed in EMEM. The password is programmed in ESM by a system administrator.

It would not surprise me if this changes in the future to a SuperUser method such as the one you describe as this is fairly standard practice for this sort of thing but for now it seems that it is only half way there.

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What's most important is that you realise ... There is no spoon.

 

[Bahamex1]

Thanks kwbMitel,

I was afraid I would get that response. Hopefully Mitel will take care of that in the next software release. In the meantime, I have some passwords to collect and some users to upset.