mitel 3300 cant dial out

[007wall]

We have 3 analogue lines going into the 3300cxi.
All lines ring when phoned externally, but we cant dial out from any of the extensions?
Any help would be appreciated

 

[danramirez]

Hi 007, we require some more information...

Software level?

Did the analogue lines ever worked to dial out?

If dialling from an IP Phone, what error do you see in the display? Is it blocked, not allowed, out of service, indeterminate...

Regards,

Daniel

http://www.hatkana.com

http://www.wtelecom.com

 

[007wall]

software level is 8.0.8.8
the phones receive calls . When accessing outside line, the line shows engaged tone after the 4/5 digit is imnput.
Analogue lines have never dialed out to my knowledge

 

[danramirez]

What is the leading digit you are dialling to call out? Is it 9 or is it 0?

Are those trunks into a trunk group?

Has ARS been programed?

http://www.hatkana.com

http://www.wtelecom.com

 

[danramirez]

Please find out the trunk number of one of the trunks, you should be able to see this in the CO trunk Assignment form.

Then, make sure a feature access code has been programed for Individual Trunk Access.

Then, do individual trunk access and try to call out without the leading digit

http://www.hatkana.com

http://www.wtelecom.com

 

[wireman50]

Lack of ARS programming?

 

[LoopyLou]

Agreed need details on his ARS. That is the only way out of a system. Also not sure of his incoming programming either.

I'd tell you a UDP joke but I'm afraid you won't get it. TCP jokes are the best because you always get them.