Mitel 3300 - call forwarding issue 1

[dannytaylor]

Hi,

We have a setup of 4 faxes in a hunt group.

The system speed call number goes to the hunt group.

The hunt group has 4 difference extension for all 4 faxes.

I have a call rerouting currently setup on the hunt group so all the faxes are automatically forwarded to an off-site system (800 number) where faxes are tnaslated to emails.

Sometimes, this system fails and we have to disable the call forward on the hunt group so the local faxes receive the calls.

This has to be done manually either by myself.

We want the client to be able to enable or disable the call forward by themselves without having to login to the mitell 3300 system.

I tried making a manual line cascade using the "call forward busy" on all fax lines but still, we can't enable or disable the "call forward always" from the analog line.

I also tried using a digital extension to forward to my first analog line so the client would be able to enable and disable the call forward from a SS4015 set but
it only works for the first two simultaneous calls, the third rings indefinitely.

Any suggestion?

Thanks!

 

[kwbMitel]

You can forward a hunt group using the Call Forward 3rd party FAC

It can be enabled/disabled by any station that is allowed by COS to use third party forwarding

**********************************************
What's most important is that you realise ... There is no spoon.

 

[wireman50]

Analog line? or Analog lines? How many have you got? You will only get as many transfers as lines.

 

[dannytaylor]

Sorry, I am still a newbie on this system.

Could you please explain a little how to set the number to forward to and enabling/disabling the Call forward?

Our FAC for "Call Forwarding - Follow Me - Third Party" is *614
Our FAC for "Cancel Call Forwarding - Follow Me - Third Party" is *6*4

Our hunt group number is 5432

Third party call forward follow me allow and accept are enabled for the COS.

*wireman50: we have many analog lines

 

[dannytaylor]

I think I just figured it out:

To enable call forward on 5432 to 123-456-7890 (using 8 to reach external): *614 5432 8 1234567890 (without spaces)
To disable: *6*4 5432

I am going to test and get back to you.

Thanks

 

[kwbMitel]

You will need to remove the fixed call rerouting and use the forwarding to control the routing.

**********************************************
What's most important is that you realise ... There is no spoon.

 

[dannytaylor]

Everything works as expected. My user is happy, I am happy, I learned something, everything is good!

Thanks!