Not sure if this can happen or not.....
But I have a user that I have loaded UCX on thier pc and they love the screen pops and being able to answer their phone with a click of the mouse. The only prob they have is when they answer.. it goes to speaker phone on the set and doesn't goto the headset.. so she still has to reach up and hit the button on the headset to pull it from the phone.
Any ideas?
But I have a user that I have loaded UCX on thier pc and they love the screen pops and being able to answer their phone with a click of the mouse. The only prob they have is when they answer.. it goes to speaker phone on the set and doesn't goto the headset.. so she still has to reach up and hit the button on the headset to pull it from the phone.
Any ideas?