Folks!!!! Need some help please
I am trying to walk a customer setting up forwarding profiles on her IP 5330 and they don't see the same settings as I do on my lab system which is a version 5.0 SP1
Here is what I'm walking her through.. The problem is she doesn't see "Always" she only sees the other forwarding like busy int and ext... The phone I have on my system the word Always is there... Any help would be great!!1 thanks
Setting up the Profile
•Press the Setting/Super Key
•Call Forwarding
•Profiles
•New Profile
•Edit Profile name
•Use the keypad to enter the name (Cell , Home, Normal)
(Correct - backspace, Space press * twice, Capital letter keep pressing the Key)
Press ok
•Save
•Press Always
•Enter Number (9 then number for external or Internal Ext.)
•Press ok
•Press Save
•Press Close
•Press Close again (This will bring you back to normal phone display)
*** Repeat process to enter more profiles ***
I am trying to walk a customer setting up forwarding profiles on her IP 5330 and they don't see the same settings as I do on my lab system which is a version 5.0 SP1
Here is what I'm walking her through.. The problem is she doesn't see "Always" she only sees the other forwarding like busy int and ext... The phone I have on my system the word Always is there... Any help would be great!!1 thanks
Setting up the Profile
•Press the Setting/Super Key
•Call Forwarding
•Profiles
•New Profile
•Edit Profile name
•Use the keypad to enter the name (Cell , Home, Normal)
(Correct - backspace, Space press * twice, Capital letter keep pressing the Key)
Press ok
•Save
•Press Always
•Enter Number (9 then number for external or Internal Ext.)
•Press ok
•Press Save
•Press Close
•Press Close again (This will bring you back to normal phone display)
*** Repeat process to enter more profiles ***