We have a couple of customer complaining about getting a shock from their phones. It appears to be static buildup now that the old heating systems are running again. Besides telling the customer to get a humidifier or spray everything in downey, is there anything that could be dome to save the phone from having to be reset or to stop the shocks?
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Mitel 3000 zapping
- Thread starter Webmany
- Start date
First understand that it is the person zapping the phone, not the other way around. Therefore, Anti-static measures must be placed on the person generating the static, not the phone.
The phone is simply the grounding route.
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Occam's Razor - All things being equal, the simplest solution is the right one.
The phone is simply the grounding route.
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Occam's Razor - All things being equal, the simplest solution is the right one.
Canuckvoip
Technical User
This happens to many systems, not just yours...
Anti static spray on the carpet and chairs helps a lot.
Touch something else that's grounded before bringing the handset to the ear.
Use the speakerphone.
Try a headset.
???
You can't believe anything you read... unless of course it's this sentence.
Anti static spray on the carpet and chairs helps a lot.
Touch something else that's grounded before bringing the handset to the ear.
Use the speakerphone.
Try a headset.
???
You can't believe anything you read... unless of course it's this sentence.
- Thread starter
- #4
It seems to be happening more with the 3000 than the 3300. My guess is the metal on the speaker is closer to the surface. What I was wondering is if there is something I could do so that when the phone gets a zap from someone, it does not knock out the phone or the module it is connected it.
Nothing can be done other than taking standard anti-static measures.
Most static is generated by rolling around in a chair with plastic wheels on plastic carpet protectors.
There are anti-static carpet protectors but they are quite expensive.
*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.
Most static is generated by rolling around in a chair with plastic wheels on plastic carpet protectors.
There are anti-static carpet protectors but they are quite expensive.
*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.
Used to have this happen on an SC1000 console cause the operater link fuzzy sweaters in the winter. Put an anti static mat under her chair fixed it. Could have asked her to stop wearing the sweaters but if you saw her you would know why not one was infavour of that. 
If this office is temp controlled with an HVAC, you could try to get them to add more outside air (decrease the recirc ammount). The first comment you will get is thats gonna cost
more, but it will help stop static.
We had a big problem with that as some users were so static that they would "zap" the dnic and we'd have to reset it, so i cranked up the outside air to their zone and so far so good.
more, but it will help stop static.
We had a big problem with that as some users were so static that they would "zap" the dnic and we'd have to reset it, so i cranked up the outside air to their zone and so far so good.
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