justadoode
IS-IT--Management
Hi POS Gurus -
Aloha 6.1.23 on Windows XP. Yes, I'm aware it's an old version on an unsupported platform but it's what we have.
Here are the details:
In the middle of the day all power was cut to the restaurant. The POS went down after consuming the back up battery supply. When power was restored later that evening the master terminal had the date of the year set to 2001. We also tried to pull up sales and they were $0 at the front terminals. I corrected the date/time on the master. All of the systems seem to be back functioning as expected except for the fact that the sales for that day are missing.
I looked for dated subfolders on all of the terminals - none found.
I looked for dated subfolders with the 2001 date - none found.
I looked for old trans.log in the data folder, none found.
On the AlohaBOH server, there is a dated sub folder with the correct date (04022017)but the trans.log file is only 2kb; essentially empty.
I searched for mirror.log files in the dated subfolders and the data folder on the BOH server, but only the current data folder has one and it's current.
In the temp folder on the BOH server I did find an MIR0023.log file with an 0402 date stamp. Not sure if that's the trans.log file I'm looking for? It's 217KB.
I've tried grinding the dated subdirectory on the BOH server, but knew full well that wouldn't resolve it. So basically I'm trying to figure out where the sales could possibly have gone? I can't find any folders and am not familiar enough beyond what I've provided to know where else to look. Can anyone please help?
Thank you very much, Charles aka justadoode.
Aloha 6.1.23 on Windows XP. Yes, I'm aware it's an old version on an unsupported platform but it's what we have.
Here are the details:
In the middle of the day all power was cut to the restaurant. The POS went down after consuming the back up battery supply. When power was restored later that evening the master terminal had the date of the year set to 2001. We also tried to pull up sales and they were $0 at the front terminals. I corrected the date/time on the master. All of the systems seem to be back functioning as expected except for the fact that the sales for that day are missing.
I looked for dated subfolders on all of the terminals - none found.
I looked for dated subfolders with the 2001 date - none found.
I looked for old trans.log in the data folder, none found.
On the AlohaBOH server, there is a dated sub folder with the correct date (04022017)but the trans.log file is only 2kb; essentially empty.
I searched for mirror.log files in the dated subfolders and the data folder on the BOH server, but only the current data folder has one and it's current.
In the temp folder on the BOH server I did find an MIR0023.log file with an 0402 date stamp. Not sure if that's the trans.log file I'm looking for? It's 217KB.
I've tried grinding the dated subdirectory on the BOH server, but knew full well that wouldn't resolve it. So basically I'm trying to figure out where the sales could possibly have gone? I can't find any folders and am not familiar enough beyond what I've provided to know where else to look. Can anyone please help?
Thank you very much, Charles aka justadoode.