Hi guys, thanks for you help but I don't think that is it. The system I have says it is a Nortel-Plus Modular ICS. We have 23 channels pri coming in on T1 and the phones are the T7316.
Curlycord, I believe that menu you are telling me is where I tell the system which Line of the DID I want on this phone. Each phone in the office has a DID line assign to it already. When I do F*0 on that button, it shows Line208, and if I try to push the button on it, it will say "Incoming only" meaning it is a DID line.
What my problem with one of the phone is there should be two lines for each phone. I think I messed up when saying the word "Line 1" and "Line 2". I don't know the terminology but on the bottom right, for example my phone, if I do a F*0 on the bottom right 3 buttons I get, Hands/Free Mute, 223 MyName, 223 MyName. 223 is my extension and when I'm on the screen that shows 223 MyName, there is a button to View, and when clicking view, it shows Port 220 for both buttons.
Now on that one phone, if I do a F*0 on the button for DID which is located on the middle left side, it shows as Line193. Now if I do F*0 on the bottom 3 buttons, there is a Hands/Free, 358 HerName, and Blank button. That blank button should be the next line for that phone. If I click on View on the "358 HerName" it shows Port 122.
The reason for me wanting two lines on this phone is the user needs to do a 3 way conference call using "Feature 3". They can't do conference call on this phone unless the person calls on their DID line, then they put them on hold, and call using the Line1 from the bottom right button.
They want to initiate the first call on line 1, put them on hold, then initiate the second call by line 2, then feature 3 and pickup line 1.
Like I said, all lines have two lines for calling out, plus a DID for incoming. I don't know if it is a setting issue or programming issue or defective phone.
I appreciate all the help even though if I can't find the solution. Thanks.
