MICS will not rings lines 31-34 2nd line card

[ATDanno]

I have a MICS that I thought I had a bad line card and have since replaced ls/ds card. Has anyone heard of the 2nd slot going bad like this in a mics. I can access lines 31 & 32 call out on them fine, but it will not detect a call coming in. Lines are set to ring on station, but not appear, lines 1-4 do ok but not the next 4, swapped cards and prob stays with the location. anything i could be missing in prog??

Dan

 

[allworxguy]

You could swap the lines themselves to prove a phone system or telco issue.

Marv

http://www.telemarv.ca

 

[ATDanno]

Yes did that, all lines ringing my butt set fine.

 

[allworxguy]

But if you put line 1 on line 31 does it ring? Never mind your butt set.

Marv

http://www.telemarv.ca

 

[ATDanno]

No, I have 6 lines. No matther which line I punch onto 31-34 I get no ringing, I can access them and call out but you dont even hear the slight click of the relays when you are calling in on those lines, you hear that clicking on lines 1-4.

Dan

 

[curlycord]

What software version? you sure its 31 to 34 and not older at 25 to 28?.

Make the lines private to reception, then change back to public and test.



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curlycord

http://www.curlycord.com

 

[ATDanno]

hmmm it id's as 31 -34 I will try that.

 

[allworxguy]

If you've proved it's not telco related and you've swapped line cards, you've verified that the lines in question are programmed to ring on the station, then its software or the KSU. Check for bent pins in the edge connector.

Are you sure the line numbers are correct? What software version? Is DISA accidentally set for those lines? Do you hear ring back from the telco or dead air?

Marv

http://www.telemarv.ca

 

[ATDanno]

The one thing I did not do is try to access the line while it is ringing, even though it does not ring on set I should be able to answer it by accessing it. I am not at site now, I will try this later today. Not sure of software vers. I will be back with more info. Thanks much all for the troubleshooting angles!!

 

[norstarboy125]

Make sure that card slot isn't disabled. You said your not hearing that clicking sound when accessing your trunks. That is a good sign of that slot being disabled.

Jeremy J. Carter
Charm City Communications

http://www.charmcitycommunications.com

Norstar. BCM. CS1000 Programmer

 

[exsmogger]

The later release trunk cards don't make a clicking sound as they don't have mechanical relays.

I seem to remember an issue with trunks 031-034 on the early release of CICS R7.0 software. If this is a R7.1 then that's not the problem.

Brian Cox
Oregon Phone

http://www.OregonPhone.com

http://www.linkedin.com/in/briancox1952

 

[curlycord]

Is this a new install?
And what software level?


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curlycord

http://www.curlycord.com