MICS upgrade from 4.0

[DaveThePhoneDoctorLV]

Customer has a MICS 4.0 with NAM 4.0 with about 20 loop lines and 30 extensions in a small corp. office setting. Installed about 12 years ago but in great working condition. They have a mixture of M and T series sets.

They wanted to be able to use T7316's with KIMS and expand their system speed dialing capacity, also get caller ID that will display on any set before the call is answered.

I also know that an upgrade to the latest version will give them auto daylight savings time.

Here are my questions:

1) Are there any other useful customer options or features they can benefit from on an upgrade?

2) Can I upgrade this system from 4.0 to the latest version including the NAM without any issues or will I have to reprogram the entire system or upgrade the NAM?

3) What is the latest recommended version and are there any important bugs or configurations I need to know about prior to an upgrade?

 

[curlycord]

1. Do your self a favour and search for the "whats new" in each of the Installer Guide PDF's and cut and paste to a word sheet.

2. 4.0 to 7.1 requires 4.1 and 6.1 upgrad tools to retain memory, also 4.0 NAM must be upgraded to 4.1 first.

3. 7.1 is latest and bug free and only one with the new DST settings.
They one thing that may change is your line numbers, I forget which version changed line 025 to line 031 and so forth.



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curlycord

http://www.curlycord.com

 

[DaveThePhoneDoctorLV]

Thank you.

 

[DaveThePhoneDoctorLV]

I found the 7.1 installer guide on the Avaya site, so much easier than dealing with Nortel I could never get the docs I needed from them. Avaya has all theirs available and now they are listing all the Nortel docs.

I have two questions:

1) Must I use the XC version to get the two additional analog lines on ports 13 and 14 they are talking about or do I not understand what this is saying. I assume they added these for lets says a credit cards machine or a fax machine. the BCM has this. Does this come with MICS 7.0 and 7.1?

2) Cant eh Caller ID log F812 ( I believe ) allow the user to view the last call first or is the last call still at the end of the log. My customers have always complained that they have to scroll thru the entire log to get to the last call they took. Lets say the log hold 50 calls they have to scroll to 50. Is there a back button to start at the end of the log?

Thanks

 

[curlycord]

1 - 13 and 14 are reserved for Companions so you cannot use them, however with 7.1 they are now open for any module to be added.

2 - No, if they dont like it than make the log smaller or stop waitng for 50 to build up before you look at it finaly.


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curlycord

http://www.curlycord.com

 

[DaveThePhoneDoctorLV]

Thank you.

When we are referring to 13 and 14 this is not on the block? I assumed that this was just a pair on the 66 block that can be used as either a digital station port for a set or could be changed to an analog port?

 

[curlycord]

Expansion fiber ports.

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curlycord

http://www.curlycord.com

 

[DaveThePhoneDoctorLV]

Ok. I understand now.

BTW if you were setting up a daily / weekly "Budget Suites" with about 200 rooms that need voice mail but only are allowed local calling. No re billing of anything else strictly unlimited local calls would you suggest any existing Nortel product?

These rooms will all have analog phones.