MICS less than 6.1 trouble with DMS CO!

[AlanJ44]

Site is sending the DMS CO "bearer channel unavail" alarms when customer is having inbound and outbound call trouble. CLEC says Nortel advises the CO to turn off B Channel messaging and have site upgrade to MICS 6.1 Rls 10.
Anybody know this to be a fact? This CLEC just migrated this PRI from a No. 5 to the DMS and now they are having "dry" channel troubles. Putting the PRI into alarm and allowing it to resync postpones the next trouble for a week or two.
Help someone....

 

[lugerlover]

what does nortel tell you,,,r u a nortel vendor or a guy who does norstars...
here this will help


ITAS SRN - 024 NA
March, 2004
The information contained in this document is confidential and provided for the sole use of Distributors of
Nortel products. Use of this information for any other purpose is not permitted. This document may not be
reprinted, reproduced or transmitted in any form, without the express written consent of Nortel
MICS/CICS 6.1 MR WI 6.05
Norstar MICS/CICS 6.1MR WI 6.05 were released to the installed base in March, 2004 as a
Maintenance Release (MR). This new MR release incorporates several fixes to the KSU software
identified in MICS 6.0/6.1 and CICS 6.0/6.1. A replacement process is in place and described
below. This SRN is valid for one (1) year from the date of issue above.
Issues resolved in MICS 6.1 MR WI 6.05
· Call Duration Timer (F77) would reset to zero on calls that were placed or received on
digital trunks. Each time a call was parked the timer would reset to zero resulting in a loss
of running time. This was only an issue on calls that were on a digital trunk. The timer
now continues until the call is released.
· Not able to reply to PRI SETUP messages when connected to DMS10 using NI -2 protocol.
This issue was resolved by correcting the response to an incorrect IE in DISCONNECT and
RELEASE.
· Some sites running either T1 or PRI have reported a high number of network related issues
causing dropped calls. Updates to PRI-T1 and NAT1 firmware were made to raise our alarm
thresholds.
· Some inbound calls to the Off-Core DTI (configured as an E&M) may not offer ringback. All
channels are now offer ringback on the Off-Core DTI.
· There were a few incidences with Off-Core DTI lines that appeared as "Not a digital Line"
when viewed in provisioning. The same system would also report “unequipped” on certain
ports in maintenance. In maintenance ports 801-804, 809-812 and 817-820 were all usable
ports showing “idle” however, ports 805-808, 813-816 and 821-824 were showing
“unequipped”. This was found to be an issue on systems that were upgraded from R1T1 or
MICS 1.0 to Mics 6.0/6.1 however, if a startup was done after upgrading to Mics 2.0 or
greater this was not an issue.
· When dialling out over a point to point T1 (configured as an E&M) some sites reported that
a pause was required after dialling the destination code. A pause is no longer required
after dialling destination code for point to point configurations.
· Updated the protocol table entries for NI-2 to reflect current international standards.
· Updated the tones file for better DTMF reliability when using the ASM.
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· CLID information was not being transmitted to a remote KSU when a call was transferred
from the main site by Centralized Voicemail. When received, CLID is now being passed to
the remote KSU.
· Interoperability with Centigram voice mail system (CO based voicemail) has been
introduced to deliver the “Message for You” display on Norstar sets when connected with
analog lines.
· Call Monitoring – Monitored Agent’s headset lamp stays lit when monitored call is released.
The monitored agent’s headset lamp now turns off when releasing from a monitored call.
Issues resolved in CICS 6.1 MR WI 6.05
· Call Duration Timer (F77) would reset to zero on calls that were placed or received on
digital trunks. Each time a call was parked the timer would reset to zero resulting in a loss
of running time. This was only an issue on calls that were on a digital trunk. The timer
now continues until the call is released.
· Interoperability with Centigram voice mail system (CO based voicemail) has been
introduced to deliver the “Message for You” display on Norstar sets when connected with
analog lines.
· Call Monitoring – Monitored Agent’s headset lamp stays lit when monitored call is released.
The monitored agent’s headset lamp now turns off when releasing from a monitored call.
· AA Greeting was not being restored when the job type “Restore ALL” was selected and was
scheduled using a direct connection. This issue has now been resolved.
Replacement Process:
This program will be administered through Global Repair Services. Customers choosing to use this
retrofit must call the Global Repair Customer Service Center.
USA customers call 1-800-4-NORTEL enter ERC 1143
Or Fax the required information to (615) 882-0218
Canadian customers call 1-800-4-NORTEL enter ERC 1145
Or Fax the required information to (416) 744-5206
Advance Replacement Procedure:
Contact the Global Repair Customer Service Center to request an Advance Replacement Number
(RMA#). When requesting an RMA number, please have the followi ng information from your
Purchase Order (PO):
Announcement: SRN-024
Ordering code:
Item description: MICS 6.1 MR S/W
Ship to Address:
3

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PL 03/22/04
Distributor’s bill-to address:
Contact name and phone number:
Upon arrival of the advance replacement equipment at the requested site, immediately return the
defective equipment to the following address:
U.S. Distributors Canadian Distributors
Nortel Networks Nortel Networks
640 Massman Drive 30 Norelco Dr.
Nashville, TN 37210 Westin, Ont. M9L 2X6
Attn: RMA#_________ Attn: RMA#_________
All shipments must include a packing slip from the distributor with the following information:
Distributor’s address
RMA number
Quantity being returned
Ordering code of items being returned
PO number
Ordering information
The orde ring codes for the software upgrades are as follows:
Description CPC Code Engineering Code
CDA – MICS XC 6.1 MR cartridge only A0549152 NT7B66CR
USA – MICS XC 6.1 MR cartri dge only A0549156 NT7B66CT
NA – MICS 6.1 MR cartridge only A0549157 NT7B66CU
CICS – RP 6.1 MR cartridge only A0549158 NT7B66CV
CICS – RIP 6.1 MR cartridge only A0549159 NT7B66CW
CICS – SP 6.1 MR cartridge only A0549160 NT7B66CX
CICS – SIP 6.1 MR cartridge only A0549161 NT7B66CY
Important Notes:
The RMA number must appear on the outside of all equipment that is being returned. If any
advance-replaced equipment is not returned within 30 days to Nortel Networks, the distributor is
invoiced for the advance replacement at a non-return billing price. The non-return billing price is
determined by Nortel Networks Global Repair Services and is subject to change depending on
equipment availability.
* Nortel Networks, the Nortel Networks logo, the Globemark and Norstar are trademarks of Nortel
Networks.
Nortel Networks is an industry leader and innovator focused on transforming how the world communicates and
exchanges information. The Company is supplying its service provider and enterprise customers with
communications technology and infrastructure to enable value-added IP data, voice and multimedia services
spanning Wireless Networks, Wireline Networks, Enterprise Networks, and Optical Networks. As a global
Company, Nortel Networks does business in more than 150 countries. More information about Nortel Networks
can be found on the Web at

http://www.nortelnetworks.com.

also



ITAS SRN – 026 NA
August, 2004
The information contained in this document is confidential and provided for the sole use of Distributors of
Nortel products. Use of this information for any other purpose is not permitted. This document may not be
reprinted, reproduced or transmitted in any form, without the express written consent of Nortel
MICS 6.1 MR wi 6.10 and CICS 6.1 MR wi 6.10
Norstar MICS 6.1 MR wi 6.10 and CICS 6.1 MR wi 6.10 were released to the installed base in August
2004 as a maintenance release. SRN 02x replaces SRN 024 (MICS/CICS 6.1 MR wi6.05). This new
release incorporates several fixes to the core software. A replacement process is in place and
described below.
This SRN is valid for one (1) year from date of issue above.
Issues resolved in MICS 6.1 MR wi 6.10
A frozen set display and subsequent failure of parking calls (F74) and retrieving parked calls can
occur when picking up the handset during dialling of a number starting with the Park Prefix.
A scenario where T1 E&M channels were locking up.
A supervisor silent monitoring a hunt group call performs ‘join’, ‘leave’ and then ‘exit’ functions
but remains connected to the call.
Callers transferring through CAA (Centralized Auto Attendant) on NVM to the remote site get ‘dead
air’ or an incorrect mailbox.
PRI calls tandeming through the KSU via the ‘Auto’ DN’ or ‘DISA’ DN do not get completed when the
caller paused during the dialling of the outgoing call.
Issues resolved in CICS 6.1 MR wi 6.10
A frozen set display and subsequent failure of parking calls (F74) and retrieving parked calls can
occur when picking up the handset during dialling of a number starting with the Park Prefix.
A supervisor silent monitoring a hunt group call performs ‘join’, ‘leave’ and then ‘exit’ functions
but remains connected to the call.
Callers transferring through CAA (Centralized Auto Attendant) on NVM to the remote site get ‘dead
air’ or an incorrect mailbox.
2

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PL 10/05/04
Replacement Process:
This program will be administered through Global Repair Services. Customers choosing to use this
retrofit must call the Global Repair Customer Service Center.
USA customers call 1-800-4-NORTEL enter ERC 1143
Or Fax the required information to (615) 882-0218
Canadian customers call 1-800-4-NORTEL enter ERC 1145
Or Fax the required information to (416) 744-5206
Advance Replacement Procedure:
Contact the Global Repair Customer Service Center to request an Advance Replacement Number
(RMA#). When requesting an RMA number, please have the following information from your
Purchase Order (PO):
Announcement: SRN-02x
Ordering code:
Item description: MICS 6.1 MR S/W
Ship to Address:
Distributor’s bill-to address:
Contact name and phone number:
Upon arrival of the advance replacement equipment at the requested site, immediately return the
defective equipment to the following address:
U.S. Distributors Canadian Distributors
Nortel Networks Nortel Networks
640 Massman Drive 30 Norelco Dr.
Nashville, TN 37210 Westin, Ont. M9L 2X6
Attn: RMA#_________ Attn: RMA#_________
All shipments must include a packing slip from the distributor with the following information:
Distributor’s address
RMA number
Quantity being returned
Ordering code of items being returned
PO number
Ordering information
The ordering codes for the software upgrades are as follows:
Description CPC Code Engineering Code
CDA - MICS XC 6.1 MR wi6.10 cartridge only N0014646 NT7B66DQ
USA - MICS XC 6.1 MR wi6.10 cartridge only N0014647 NT7B66DR
NA - MICS 6.1 MR wi6.10 cartridge only N0014648 NT7B66DT
CICS - RP 6.1 MR wi6.10 cartridge only N0014649 NT7B66DU
CICS - RIP 6.1 MR wi6.10 cartridge only N0014650 NT7B66DV
CICS - SP 6.1 MR wi6.10 cartridge only N0014651 NT7B66DW
CICS - SIP 6.1 MR wi6.10 cartridge only N0014652 NT7B66DX
3

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PL 10/05/04
Important Notes:
The RMA number must appear on the outside of all equipment that is being returned. If any
advance-replaced equipment is not returned within 30 days to Nortel Networks, the distributor is
invoiced for the advance replacement at a non-return billing price. The non- return billing price is
determined by Nortel Networks Global Repair Services and is subject to change depending on
equipment availability.
Nortel, Nortel Networks, the Nortel globemark, Norstar, and Norstar-PLUS are trademarks of Northern Telecom. All other
trademarks are property of their respective owners. All information is subject to change. Northern Telecom reserves the
right, without notice, to change its products as progress in engineering or manufacturing methods or any other
circumstances may warrant.
1996, Northern Telecom Inc., Nashville, TN 37228. ALL RIGHTS RESERVED.

 

[AlanJ44]

Thanks for all the scoop!
As for your question, yes, I'm a guy that does Norstars BCMs for an Atlanta based Nortel Distributor Digitel Corp.

 

[DigitelD]

Hey Alan, I am the Cinti tech!

SHK Certified (School of Hard Knocks)

 

[AlanJ44]

Birmingham here,

 

[HarrisD1200]

I do customer translations on a DMS-100 and DMS-500. First thing we do when we have high and dry channel problems on a NI-2 PRI is to add NO_BCH_SERV to table LTDATA, tuple SERV. Fixes it about 90% of the time. The other possibility is L1FLAGS. Normally set to N for Norstar equipment in Table TRKSGRP. Good luck!