MICS (Key Set) will not ring!

[akindtech]

Hello I am new here to the Forum.
I have a Client that has a MICS
they they just upgraded from a CICS.
Everything works great however,
Ext 523 answers the phone and is
asked to talk to Bob. They put the
caller on hold and pages Bob. If
line 2 rings in it does not ring
on 523 and 523 can not pick up the
call without pressing a line. Is
there something wrong with the MICS
or with the End User? I have not
gone to the site to check out the
problem yet. Anyone have some wise
and kind words. (Help that is)
Thanks

 

[mroberts]

Make sure that the lines are set to appr&ring as opposed to appr only.

Terminals&Sets - Show
Show set: ___ - enter ext number
523:523 - Show
Line access - Show
Line assignment - Show
Show line: ___ - enter line number
Line002:Line002 - Show
L002: appr only - Change to appr&ring.

Make sure this is set to all lines. Calls on hold will not prevent subsequent calls from ringing. MRoberts
mroberts@americaii.com

http://www.a1teletronics.com

If you find a tip helpful, please mark it as such.

 

[curlycord]

That's a programming issue, you need to go into configuration and assign line 2 to appear & ring and once you do that then the user just needs to lift the phone up to answer. ~Will Nortel soon be NoTel??~

 

[akindtech]

Well it is funny that you say that. I thought about
that and that is not the Problem. What is the problem?
That is the Question. Ok Call in Line 1 User at 522 or
higher picks up. It is for Employee 15, 15 does not have an
EXT so Call placed on Hold and Page for #15. Call holding
on line 1. Call is Blinking on line one. Call 2 comes in
on line 2 the same person that has a call on hold trys to
pick up, can not pick up line 2 without pressing the line
button. Also does not ring at the EXT. However if someone
has picked up line 1 before line 2 rings it works just fine
you can hear it and pick it up.

 

[ittest]

Does anyone know or have any idea why one of my 800 numbers
when someone dials to it when the night schedule is on it only rings and rings but i do not know wich line it is?????????? ANY IDEAS WILL BE MUCH APPRECIATED. THANKS.

 

[Norstarguru]

Well, I'm sure it is a simple programming issue.

What is your PRIME LINE?
Your prime line should be set to pool A
All lines should be in line pool A
And the set with ringing appearances should prime line pool A.

Email me if this does not work

John1@refurbphones.com

http://www.RefurbPhones.com