acewarlock
Technical User
I can't get the Recp phone to forward to hunt group 1 after 4 rings, it keeps going to vmail.
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MICS going to voicemail instead of hunt group
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acewarlock
Technical User
I have done all of the following but calls still go to voice mail on a forward no answer. I can't get to go to the hunt group.
System programming - Show
Hunt Groups - Show
Show group: - Next
HG01:707 - Show (707 is the hunt group ext number. On CICS systems it would be 290)
Member DNs - In your display an ADD button comes up. Press ADD
M001: ___ - enter the first extension number you want to be part of the hunt group
M001:223 - Show
Appr&Ring - Setting the ext to have the hunt group appear and ring on it will automatically assign a certain button on the phone. Setting it to Ring Only will make the hunt group calls come in on intercom keys.
Hit Show again to get it back to
M001: 223 - Press the ADD button again to continue to add members to the hunt group.
Hit the Header button
Member DNs - Next
Line assignment - Show if you want to assign lines directly to the hunt group. Next to go on.....
Mode: Broadcast - This will make the incoming calls ring all the members ring simultaneously. Rotary and sequential doles the calls out one set at a time. Press Next.
If busy: Queue - Meaning that if everyone is busy, the call will be held in a que until the timer times out and it will try again. The caller will only hear ringing though. Press Next
Q timeout: 45. - Next. This is how long in seconds the call will remain in que before trying to distribute the call again.
Overflow: ___ - Enter the extension number you want the call to overflow to when everyone is busy and the que has expired etc.
Name: HG01 - You can name the hunt group whatever you want.
System programming - Show
Hunt Groups - Show
Show group: - Next
HG01:707 - Show (707 is the hunt group ext number. On CICS systems it would be 290)
Member DNs - In your display an ADD button comes up. Press ADD
M001: ___ - enter the first extension number you want to be part of the hunt group
M001:223 - Show
Appr&Ring - Setting the ext to have the hunt group appear and ring on it will automatically assign a certain button on the phone. Setting it to Ring Only will make the hunt group calls come in on intercom keys.
Hit Show again to get it back to
M001: 223 - Press the ADD button again to continue to add members to the hunt group.
Hit the Header button
Member DNs - Next
Line assignment - Show if you want to assign lines directly to the hunt group. Next to go on.....
Mode: Broadcast - This will make the incoming calls ring all the members ring simultaneously. Rotary and sequential doles the calls out one set at a time. Press Next.
If busy: Queue - Meaning that if everyone is busy, the call will be held in a que until the timer times out and it will try again. The caller will only hear ringing though. Press Next
Q timeout: 45. - Next. This is how long in seconds the call will remain in que before trying to distribute the call again.
Overflow: ___ - Enter the extension number you want the call to overflow to when everyone is busy and the que has expired etc.
Name: HG01 - You can name the hunt group whatever you want.
curlycord
Programmer
Do you have AA answering the lines?
Also you mentioned everything but CNA in capabilities to 707....did you do so?
Also you mentioned everything but CNA in capabilities to 707....did you do so?
e-mail me at
sbwdaddy@yahoo.ca
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acewarlock
Technical User
CURLYCORD
No we have a Recpt answering the phones, but if she is away from her desk and doesn't answer the call, we want it to ring on ext 234 and 237 after 4 rings. I programmed Recpt phone Ext 221 to forward no answer to 707. 707 is hunt group number 1, hunt group number 1 has 2 members in it. member 1 is 234 and member 2 is 237. phones still go to Vmail after 4 rings.
Hunt groups don't have capabilities, they only have Members and Lines
No we have a Recpt answering the phones, but if she is away from her desk and doesn't answer the call, we want it to ring on ext 234 and 237 after 4 rings. I programmed Recpt phone Ext 221 to forward no answer to 707. 707 is hunt group number 1, hunt group number 1 has 2 members in it. member 1 is 234 and member 2 is 237. phones still go to Vmail after 4 rings.
Hunt groups don't have capabilities, they only have Members and Lines
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