Hi all,
I've got a customer with a MICS 6.1 that has bombed after a recent power outage. The system has 2 t-1 cards one from the LEC and then one for some FX trunks to another system, I assume. Nobody onsite could tell me. There are also 2 fiber expansion cards and several station modules.
After the power outage the system defaulted itself and nothing was working. I went onsite and was able to get the t-1 to the LEC back up and now in the system I'm seeing all trunks as idle, but when I try to grab a line (intercom + 9)the display briefly shows line 024 then says line in use. This tells me that I'm at least trying to grab the proper trunk but I'm unable to get out. I work for the LEC so I went to the CO, verified the trunks are up and in-service and also tested with a T-BERD at the DSX and can make/receive a call on these trunks. I found a T-1 card in our shop and replaced the one in their system and got the same result.
I also reprogrammed one of the target lines to the set in the comm room and tried to call into it, and I get and all circuits busy message from the CO and a no wink back message on the trunk.
I can reprogram the system that's not an issue, but if I can't make it process a call to the outside I'm not wasting my time. The customer also has no documentation or backup.
Does anyone have any ideas on what else I can change or try?
Thanks
I've got a customer with a MICS 6.1 that has bombed after a recent power outage. The system has 2 t-1 cards one from the LEC and then one for some FX trunks to another system, I assume. Nobody onsite could tell me. There are also 2 fiber expansion cards and several station modules.
After the power outage the system defaulted itself and nothing was working. I went onsite and was able to get the t-1 to the LEC back up and now in the system I'm seeing all trunks as idle, but when I try to grab a line (intercom + 9)the display briefly shows line 024 then says line in use. This tells me that I'm at least trying to grab the proper trunk but I'm unable to get out. I work for the LEC so I went to the CO, verified the trunks are up and in-service and also tested with a T-BERD at the DSX and can make/receive a call on these trunks. I found a T-1 card in our shop and replaced the one in their system and got the same result.
I also reprogrammed one of the target lines to the set in the comm room and tried to call into it, and I get and all circuits busy message from the CO and a no wink back message on the trunk.
I can reprogram the system that's not an issue, but if I can't make it process a call to the outside I'm not wasting my time. The customer also has no documentation or backup.
Does anyone have any ideas on what else I can change or try?
Thanks