Tickets Away
Programmer
Hello, I have 4 DN's that I set up a hunt group to handle very busy calls in a little call center. I set up calls to OVERFLOW after 15 seconds from HG 5501 to HG 5502 and then to HG 5503 and then back to HG 5501. This all works ok but when an agent is on a call and another call comes in the call will not appear on the next button at that agents desk and will only ring on DN's that no one is busy on. However after 15 seconds the if not answered the call will then appear on line 2 on the agent that is still busy on a call.
I did this with no issues on another system that had regular analog lines. Can't seem to figure out why this will not work on a PRI or how to work around it. Any suggestions would be appreciated. Thank you
I did this with no issues on another system that had regular analog lines. Can't seem to figure out why this will not work on a PRI or how to work around it. Any suggestions would be appreciated. Thank you