I recently upgraded to software ver 6.1 as well as the addition of a Callpilot 100. Right now I have 4 trunks that are set to appear and ring on various sets. What I need to happen is to have the calls go to the Callpilot after going unanswered for seven rings. Everything works with the exception of one line. It has a rollover feature that rolls it to the first trunk line. When someone calls the line that has rollover and it is busy it seems to immediately get routed to random voicemail boxes. I believe that the problem lies somewhere in the number of rings before answering. I have changed various settings in the Callpilot as well as the system transfer settings, terminal and sets forward settings etc. I need to resolve this as we plan on ordering rollover or hunting for all lines.
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MICS 6.1 dilemma
- Thread starter wififreak
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Sounds like one or more extensions with ringing assigned for the line in question is forwarded to the voicemail DN. Look in Terminals&Sets under Capabilities for each extension to see if they're call forward/busy to voicemail.
Brian Cox
Brian Cox
The set that is busy on Line one either has DND on Busy set (goes to prime) or has busy call fwd set to Vmail. Sounds like you have a string of centrex locals all individually programmed. Sets that ring on outside lines should not be able to Busy Call Fwd to mail. Their CFNA should be equal to or greater than Vmail answer (your 7 rings).
PhM
VVV
PhM
VVV
- Thread starter
- #4
You are both correct. The sets that ring on outside lines are Call Fwd to v-mail. I set them to 10 where as the CallPilot is set to 7 rings. There is also another setting (CTR I think) that is in system programming that I set to ten as well. I left the CFNA because I believed that if someone hit the company directory and wanted to leave a message to a VM box that this was required. This seems to me to be which comes first the chicken or the egg problem. I also find the CallPilot documentation not so helpful, as it refers to the 6.1 documentation. Thanks for the replies.
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