We've recently switched from voiding by check number to voiding by individual item (we do not allow last item voids on an open check).
However, we are coming across issues when an item needs to refunded/voided that is discounted.
When in TrVd/TrRn mode, we can put through a percentage discount against an item with no problems. However, if we want to do a discounted selling price via Item Price Substitution (i.e. any hot drink for £1.25) we receive the error 'No Sales to Discount'.
Does any one know what could be causing this, and if there is any workaround? Thanks.
However, we are coming across issues when an item needs to refunded/voided that is discounted.
When in TrVd/TrRn mode, we can put through a percentage discount against an item with no problems. However, if we want to do a discounted selling price via Item Price Substitution (i.e. any hot drink for £1.25) we receive the error 'No Sales to Discount'.
Does any one know what could be causing this, and if there is any workaround? Thanks.