sushimasa903
Technical User
Hi all,
I recently just started doing online to-go orders with a company who integrated the online order system with my POS system. Everything is mapped correctly and prints out fine to the front of house, kitchen, and sushi bar.
Locally whenever an order is put in, I already have 2 tickets print to FOH when an order is taken and then sent to the kitchen or sushi bar based on what the order is. Ideally, I would want 2 to print to front of house for online orders as well. If that isn't possible for some reason, I'm fine with just going into my POS system and find the check to print again.
The problem is if I go into the POS system and try manually printing the online order, it will only print out the total, tax, tip but not the items on the ticket. When I go into the check on the POS system, the items are clearly there. Does anyone have an idea how I can fix this?
I've tried contacting my micros support, but have had no luck. The company who are running my online orders are having trouble too since their job was to just setup the initial connection to my POS system.
I have a decent amount of experience working with tech related things.
Thank you for your time
I recently just started doing online to-go orders with a company who integrated the online order system with my POS system. Everything is mapped correctly and prints out fine to the front of house, kitchen, and sushi bar.
Locally whenever an order is put in, I already have 2 tickets print to FOH when an order is taken and then sent to the kitchen or sushi bar based on what the order is. Ideally, I would want 2 to print to front of house for online orders as well. If that isn't possible for some reason, I'm fine with just going into my POS system and find the check to print again.
The problem is if I go into the POS system and try manually printing the online order, it will only print out the total, tax, tip but not the items on the ticket. When I go into the check on the POS system, the items are clearly there. Does anyone have an idea how I can fix this?
I've tried contacting my micros support, but have had no luck. The company who are running my online orders are having trouble too since their job was to just setup the initial connection to my POS system.
I have a decent amount of experience working with tech related things.
Thank you for your time