Hello -
We have a location with two Micros 3700 workstations.
On one of the workstations, the cash drawer will not open if testing a sale/no sale. If we run confidence test on the workstation, we can in fact open the drawer.
We checked back of house Micros PC settings to be sure the assignments are correct in configurator - and they are. We also swapped out the cash drawer and tested it on the other workstation - and it worked without a hitch on the other workstation.
We tried re-CALing the workstation, but that too did nothing to resolve the cash drawer issue.
We have a location with two Micros 3700 workstations.
On one of the workstations, the cash drawer will not open if testing a sale/no sale. If we run confidence test on the workstation, we can in fact open the drawer.
We checked back of house Micros PC settings to be sure the assignments are correct in configurator - and they are. We also swapped out the cash drawer and tested it on the other workstation - and it worked without a hitch on the other workstation.
We tried re-CALing the workstation, but that too did nothing to resolve the cash drawer issue.