Message Button say's voice mail not running

[Rossi12]

I have 9.0 ipo with Centralized Voice mail , when I have a message both light's are on the MWI and the message button when I press the message I get a Voice Mail not running display I have it turned on in Feature's do I need to do more than that to have it dial voice mail .

 

[intrigrant]

What happens if you dial *17? Busy tone? Then Voicemail is not running.

 

[Rossi12]

Yes when I dial *17 I get a busy , I added the voice mail ext. to *17 and this made no difference .

 

[amriddle01]

The system can't get to the voicemail, I suspect the VPN/Routers forming the link are blocking/redirecting ports

 

[Rossi12]

I can dial the voice mail and dial an ext. and get forwarded to voice mail leave a message and have the MWI light up also the Message button lights.

 

[amriddle01]

Do a monitor trace and you'll see why

 

[Rossi12]

OK I will Thanks

 

[Rossi12]

Yes it say not avliable , so can i add the voice mail # to SC *17 and then the message button work as it should also I already added the voice mail number to the SC and I'm sure that will work because it didnt.

 

[sizbut]

Explain what systems you have a bit more:

- What type of voicemail?

- What happens when you dial *17 on the IP Office that is hosting the voicemail server? (assuming its Voicemail Pro)

Stuck in a never ending cycle of file copying.

 

[amriddle01]

You lost me at "Yes"

 

[intrigrant]

Youre a smart guy amriddle, i was lost way before the yes...

@Rossi12 : I don't know what you are doing and I believe you don't either so pull the plug and restart again

You start saying you have Centralized Voicemail, do you know what that means? Please answer..

 

[Rossi12]

the centralized voice mail is CallXpress connected via 3rd Party sip trunks works just fine, I can leave a message and and the MWI will light on the phone we have a 9608 set in one location and a 9508 in another , I dial 2500 and get the voice mail when i dial *17 busy when i press the message button i get voice mail not running , we have a Avaya IPOffice 500 v2 rls 9.0 what im asking how to get *17 to dial 2500 the call express and have the message button when pressed retreive the message . Thanks for the help!

 

[amriddle01]

You should have it connected as SIP endpoints, then you can set the VM type to "Group voicemail" and add the VM extns into that group, then it would work, I don't believe you can achieve this with it registered as trunks

 

[sizbut]

1. It would have helped everyone, including yourself, if you had said it was a third-party voicemail system right at the start (as I suspected). Instead you have caused total confusion.

2. It is not centralized voicemail. That refers to a particular arrangement of a IP Office Voicemail Pro voicemail server supporting multiple IP Office systems in a network.

3. Just edit the *17 short code. Change the feature to Dial and enter 2500 as the Telephone number.

4. In the configuration, on the System | Voicemail tab, turn off the 'Message Button Goes to Visual Voice' setting.

Stuck in a never ending cycle of file copying.

 

[amriddle01]

P.S as alluded to earlier, you setup isn't "Centralized" voicemail, you have it configured wrong

 

[Bas1234]

You have 8.2?

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It works! Now if only I could remember what I did...

Dain Bramaged (Avaya Search tool

http://tinyurl.com/bas1234

)
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[Rossi12]

Thanks guy's/gal's I was able to change the *17 to dial Extn 2500 before I only had Dial 2500 , also changed the Centralized Voicemail to group Voice Mail Destination Voicemail and now the Message Button will work as I wanted, a Big thanks again .