Message Button Gives a Re-Order tone

[quazimotto]

Greetings Everyone,

I have a customer who has a Panasonic TDA-200 with TVA-50 VM. One of the system users was "clearing out some old voice mails and but when he was finished he could no longer get to VM form the message button. He get a re-order tone. I look at his VM box settings and all looks good. Has anyone run into this? I am at a loss at the moment.

Thank you,
Quaz

 

[omonat]

Log into the system and check the settings afresh

wanetelecoms@gmail.com

 

[quazimotto]

Omonat,

Log into TDA-200 or TVA-50? Where would I find the setting?

Quaz

 

[bigglesnz111]

Dial the VM access code manually.
Once the messages have been cleared from the VM on an extension, and the light is extinguished, the Mw button doesn't work.
Alternatively leave a new message on the extension and then use the lit MW button.