Mermail says "Mailbox 4086" How to eliminate that?

[lsmyn]

When caller hears voicemail, they hear "Mailbox xxxx", then the external greeting.

We want caller to hear the external greeting only, and eliminate the voice saying "mailbox xxxx"

 

[wdhb]

What your hearing is the Personal Verification. You can, if you haven't got "Silence Compression" on, record 2s silence.

 

[lsmyn]

I just recorded a 2 second "silent" personal verification.
Now it does not play the external greeting, it says "Please lv a msg after the tone"

 

[sandyml]

Have the mailbox user record their Personal Verification. What you are currently hearing is what happens if personal verification is not recorded, and Meridian Mail is trying to use that within its prompt to the caller.

 

[lsmyn]

So how can a Voicemail just play the External Greeting, without that voice saying "Mailbox xxxx"

It sounds like Personal Verification is of no help because it just plays the P-Verification, but not the external greeting.

 

[sandyml]

Well, let me ask you this: how are the callers getting to voicemail? Are they being transferred through Express Messaging (usually a switchboard operator or secretary will do this)? In that case, if the personal verification is not recorded, the system will play "mailbox xxxx, followed by the external greeting. It doesn't fit the situation, as you've noticed, but there it is. Once the personal verification is recorded, you'll just hear the personal verification and then the prompt to leave a message after the tone. If, however, they are calling the person's phone and it forwards no answer to voicemail, maybe there is more going on than this.

 

[johnpoole]

Prompt Played during Call Answering: Name Number
Callers Notified of Busy Line: No Yes

in cos check these two options

john poole
bellsouth business
columbia,sc

 

[lsmyn]

This an after hours issue, We have a TBox set up Press 1 to lv a msg in general Box.... it then says "mailbox xxxx" then the external greeting.

Through all your help I found that a Personal Verification of 2 sec. of silence does the following:

DAYTIME "silence" then "please lv msg after the tone"
AFTERHOURS "silence" then external greeting

So recording 2 sec of silence has "tricked" the sytem into playing the Personal Verification instead of the "mailbox xxxx.

I was doing all my testing in Daytime, so did not hear the external greeting, but it does work at nite.

Thanks for help !!!!!!!!!!!!!!!!!!!!!!

 

[Reusser]

Change the menu Item 1 from EM and mailbox number to CA and mailbox number

 

[lsmyn]

Thanks Reusser. very cool.