merlin messaging

[phoneman80]

can the operator have its own personal voicemail box aswell as the general mailbox? I have a operator ext 100 with a mailbox assigned to it i have it into cover group 30. When night service is turned on outside callers dial 100 and just rings open

 

[Telecomboy]

Check the night menu and see where the 0-out is being sent. It can have different day/night destinations. There can also be a seperate general mailbox (9991 for AA 1), but this does not sound like what is happening as it would go direct to that mailbox when caller's hit 0 and I don't believe you can delete 9991.

 

[phoneman80]

Yes that is working correctly when outside callers dial "0" off the night attendant it routes to 9991 but when outside callers dial 100 to leave the operator a personal message vm never answers it just rings open

 

[Westi]

is your operator a QCC or DLC console
QCC won't cover to voicemail

Joe W.

FHandw., ACS

I don't suffer from insanity
I enjoy every moment of it

 

[phoneman80]

Thanks for your input i have figured it out. Rotary enabled voicemail ports also users may have issue with only having 2port vm