Merlin Magix dead ports?

[JD Safari]

Hello,

I have about 15 ports or so on our phone system that give me no power or dial tone when I connect a phone to them. Can someone confirm for me whether that indicates that the ports are dead, or just "inactive" in the phone system somehow?

 

[mforrence]

A power-cycle may restore operation for those ports. Or may not. But I'd sure give it a try.

Mike Forrence

http://www.goteamvox.com

 

[Telecomboy]

If they are ETR Modules the ports might not be programmed. If you want to run single line sets it needs to be set for sls. If you want to run Partner sets they need to be set to ETR.

 

[JD Safari]

We have a 408 MLX and four 024 TDL's. I was suspicious that they weren't programmed (or not programmed correctly). The only experience I have with this phone system is what I learned over this year, so I honestly couldn't tell. I have a "print out" of the settings for one of the lines, which I'll post below:


A Extn SS/PP Type
A 7158 5/ 3 UNEQUIPPED

A CTI Link : No Alarms: ACTIVE
A Pool Access :
A Page Group :
A Primary Coverage :
A Secondary Coverage :
A Coverage Group :
A Call Screening : OFF
A Group Coverers :
A NS Groups :
A Auxiliary Work Time : NOT ACTIVE
A Group Calling Member:
A Group Calling Log In:
A Agent ID :
A Pickup Groups :
A Allowed Lists :
A Disallowed Lists :
A Restrictions : UNRESTRICTED
A ESS Sup. Status : NOT ACTIVE
A ESS Restrictions : ESS-0 - NO RESTRICTION
A Auto Callback : OFF
A Call Waiting : OFF
A Abbreviated Ring : ON
A Line Preference : ON
A Shared SA Ring : ON
A Receive Voice Calls : ON
A Coverage Inside : ON
A Forwarding to :
A Delay Forwarding : 0
A Rmt Call Frwd Pool :
A ARS Restriction : 3
A Forced Account Code : No
A Microphone Disable : No
A Rotary Enable : No
A Remote Forward Allow: No
A Trunk Transfer Allow: No
A NS Exclusion : No
A Voice Announce Pair : No
A Voice/Data Pair : No
A BIS/HFAI : No
A Language : English
A Authorization Code :
A 2B Data Port : No
A Primary Ring Delay : 2
A Secondary Ring Delay: 2
A Group Cover Delay : 3
A HotLine Extension : No
A Networking and ISDN Display Preference: NUMBER
A Service Observer:
A Service Observing Group:
A EXTENSION INFORMATION


A Extn SS/PP Type
A 7158 5/ 3 UNEQUIPPED

A Button 34 *21 Blank Status None
A Button 33 *21 Blank Status None
A Button 32 *21 Blank Status None
A Button 31 *21 Blank Status None
A Button 30 *21 Blank Status None
A Button 29 *21 Blank Status None
A Button 28 *21 Blank Status None
A Button 27 *21 Blank Status None
A Button 26 *21 Blank Status None
A Button 25 *21 Blank Status None
A Button 24 *21 Blank Status None
A Button 23 *21 Blank Status None
A Button 22 *21 Blank Status None
A Button 21 *21 Blank Status None
A Button 20 *21 Blank Status None
A Button 19 *21 Blank Status None
A Button 18 *21 Blank Status None
A Button 17 *21 Blank Status None
A Button 16 *21 Blank Status None
A Button 15 *21 Blank Status None
A Button 14 *21 Blank Status None
A Button 13 *21 Blank Status None
A Button 12 *21 Blank Status None
A Button 11 *21 Blank Status None
A Button 10 *21 Blank Status None
A Button 9 *21 Blank Status None
A Button 8 *21 Blank Status None
A Button 7 *21 Blank Status None
A Button 6 *21 Blank Status None
A Button 5 *21 Blank Status None
A Button 4 *21 Blank Status None
A Button 3 *18 SysAcc-OO Ring Status None
A Shared System Access:
A
A Button 2 *16 SysAcc Voice -I Status None
A Shared System Access:
A
A Button 1 *16 SysAcc Ring -I Status None
A Shared System Access:
A

 

[merlinman]

I would suggest the following:

In STANDARD SPM, go to MENU > Maintenance > Slot > Enter Slot 5 > and then STATUS

If it shows to be MAINTENANCE BUSY YES, do a RESTORE.

If it shows to be MAINTENANCE BUSY NO, then go to MENU > SYS PROGRAM > START > SYSTEM > AND THEN CHOOSE "Board Renum". (Bear in mind, this will stop your system for a short time.

If that doesn't fix it, get back to us.

http://merlinmanswebpage.yolasite.com

 

[JD Safari]

Thank you. Looks like I'll have to do the Board Renum, which means I'll do it the next scheduled downtime. I'll update this thread at that point.

 

[Telecomboy]

You do know that MLX phones will only work in MLX ports and 4406/4412/4424 will only work on TDL ports, right? You aren't testing these ports with the wrong style phone are you? That could be why you are having "dead" ports.

 

[JD Safari]

You do know that MLX phones will only work in MLX ports and 4406/4412/4424 will only work on TDL ports, right? You aren't testing these ports with the wrong style phone are you? That could be why you are having "dead" ports.

I did not know that. I happened to have discovered that today when I moved an employee to a new cubical, where she had an MLX and the port in the new cube had a line to a TDL. I was testing all the ports with a 4412D+. What I'll do is test the MLX with a spare MLX phone. If that gives me a couple of open ports, I'll run with that until we upgrade to VoIP.

The MLX is wired differently, is it not? Looked like 4-pair, or maybe even 8-pair.

 

[Dexman]

TDL phones use one pair of wires. MLX phones are multipair units.

I "FEATURE 00"

http://dexman.webs.com/

 

[merlinman]

Yes, true that. The story book says you're supposed to use 4 Pairs, but, unless you're using a DSS or an MFM you can get by with only 2.

http://merlinmanswebpage.yolasite.com

 

[JD Safari]

D'oh! Meant to say 2 pair and 4 respectively. I think my brain was on cruise control when i posted last.

Thanks guys.