Meridian Option 61c Meridian Mail Keycodes

[bobthecoder64]

Hi there, our IT dept manages this 480 phone line system. Its been mostly hands off and all the expertise has long since left the company. A few days ago the Meridian Mail SCSI hard drive failed. We have procureed a new harddrive and install Tape of the same version (V13) as the original Meridian mail. Its probable that the configuration was getting backed up to the backup tape. So now we have to install the MerMail again, but we have no keycodes. The system is prompting for this upon installation. We have hunted high and low and these keycodes cannot be found on site - no documentation. I read that the keycodes may not be specific to the hardware. Can someone help us please procure a keycode that will allow us to get Meridian Mail reinstalled.

 

[AvayaHE]

Can you still enter the Administrator menu in the existing mail?

 

[bobthecoder64]

No the existing meridian mail installation is gone due to hard drive failure. We can only see the boot up console which was complaining about not being able to find OS on SCSI 0 which led us to determine the drive was dead. We purchased install media on eBay. We also have the backup tape. Are keycodes specific to some machine identifier like serial number or does any old keycode work?

 

[KCFLHRC]

You will need the S/N / TID of the PBX to retrieve Keycodes from Avaya if you can even still get them. LD 22 TID

 

[bobthecoder64]

Hi KCFLHRC, thanks for your message. I have tried contacting Avaya, but trying to get to the correct person is difficult. Do you have any contact details or indications of how to follow the Avaya process? I'm not sure they still support meridian mail as I don't think they purchased this from Nortel, but I'm only going of what I read online.
Rob

 

[KCFLHRC]

Meridian Mail hasn't been supported for years. Post back your TID and I will see if I can see the Keycodes, I doubt it though

 

[KCFLHRC]

Also look inside the cabinet for a KeyCode sticker

 

[bobthecoder64]

Avaya is telling me they don't support Meridian Mail and can't help with keycodes.

 

[KCFLHRC]

Avaya is right, but they still might be able to be viewed. That's why I asked for your TID

 

[bobthecoder64]

Completely agree with you KCFLHRD. I've been in this role as new IT Director for almost 2 years and inherited a dept that had been driven into the ground. Meridian was/is next on our hit list.
Anyhow the TID is 036481
If you have a keycode for this, a lot of people will be very happy. Thanks in advance for your assistance.

 

[KCFLHRC]

This is all it will show me, no keycodes

Dist PO No=TDAA48069801
Order Number=W31595
Serial Number=036481
Order Date=11/15/01
Ship Date=12/07/01
Product Serial No=36481B
Software Release=13.13
Product Features=
Platform: MMEC-ENT
Disk: 2.0gb
Nodes: 1
Storage Hours: 11
Storage Level: 1
Full Serv Ports: 12
Hospitality
Voice Menus
Voice Forms
Dual Lang Prompting
Out Calling
Text Notification 01
SNMP SEERs 01
SNMP OMS 01
Nbr Languages: 2

 

[bobthecoder64]

ok many thanks for your help anyhow KCFLHRC. No keycodes found in the phone room anywhere. Lots of specific config but no keycodes, no stickers.

 

[KCFLHRC]

If you cant find the keycode then try and contact the vendor that installed and see if they have any documentation or see if they can access the KRS site and see the info. My guess is the keycode is going to be blocked by Avaya since it is end of life and end of support. Your best bet is the vendor that installed it. But keep in mind, this goes back to 2001. Look inside the doors for the sticker also. I always stuck the sticker near the Meridian Mail System for future use.

 

[KCFLHRC]

Is this a Hotel/Resort ?

 

[bobthecoder64]

Yes, ski resort/hotel. We have an old guy here that was involved in the install but now works in a diff dept - and has trolled through his notes and has no keycodes. We contacted the original installer (well his son who now runs company) and they have no keycodes either.

 

[KCFLHRC]

Do you get anything on the screen with the old hard drive?

 

[KCFLHRC]

You could try the old hard drive in the freezer trick. It has never worked for me but I have tried it. The theory is it may boot up long enough to recover information.

 

[Wanebo]

I have used the old hard drive in the freezer trick to good avail. It works if the drive just stopped spinning at the right rate, but the heads haven't crashed and the drive controller board is still good. It is worth the try at least. Make sure it stays in there a good 3 hours.

Good luck.

 

[Firebird Scrambler]

I thought that when reloading in Meridian Mail using the installation tape, that you came up with a menu that allowed you to install a previously backed up copy that had been saved via tape. I didn't recall this needing the keycodes unless changes were being made as the backed up image was checked against the site ID.

Having said that just now, perhaps this only applied to the smaller Option 11 range where the site ID was validated during the boot up and this isn't the case for the larger systems. 61 onwards?.

Firebird Scrambler

Nortel & Avaya Meridian 1 / Succession & BCM / Norstar Programmer

Website =

http://somertel.com

linkedin

 

[bobthecoder64]

OK. I will try that out thanks firebird scrambler. I saw that option and was going to try that out. also good news we were able to track down the install key code from the vendor who bought the original vendor who had it on an old purchase order. I will be trying these things in the morning.