Good Morning,
Im having issues with trying to set up a menu type system in my phone system. Its the sort where the caller will press a number depending on what department they want.
So far i have got the following set up in the
"Voice Services Administration Screen "
Voice Services-DN table:
7003 - MS - 2 - Main Menu
7008 - MS - 3 - Wholesale menu
7009 - MS - 4 - Retail Menu
Voice Menu Definitions:
2 - Auto Attendant
3 - Wholesale Attendant
4 - Retail Attendant
(These are the only 2 screens i have done anything in, Maybe I have missed something)
So when I dial 7003 i get a spoken menu (Recorded myself) stating press 1 for wholesale and 2 for retail. The idea then is that these to numbers will then list a load of departments that can then be called.
But when pressing 1 or 2 i just get a dead tone. I cant seem to work out where i need to set these 2 numbers up. 7003 was already set up from when someone else started to do this. I have searched the phone system high and low looking for where 7003 is set up, but cant find it anywhere.
Everything else i think i have worked out.
I must express that i am not an expert in this system, Everything is self taught. And unfortunately i don't have anyone to turn to for help with in the business. So please when replying to this post please try not to use terms that i wont understand
Thanks in advance for your help.
Regards Chris
Im having issues with trying to set up a menu type system in my phone system. Its the sort where the caller will press a number depending on what department they want.
So far i have got the following set up in the
"Voice Services Administration Screen "
Voice Services-DN table:
7003 - MS - 2 - Main Menu
7008 - MS - 3 - Wholesale menu
7009 - MS - 4 - Retail Menu
Voice Menu Definitions:
2 - Auto Attendant
3 - Wholesale Attendant
4 - Retail Attendant
(These are the only 2 screens i have done anything in, Maybe I have missed something)
So when I dial 7003 i get a spoken menu (Recorded myself) stating press 1 for wholesale and 2 for retail. The idea then is that these to numbers will then list a load of departments that can then be called.
But when pressing 1 or 2 i just get a dead tone. I cant seem to work out where i need to set these 2 numbers up. 7003 was already set up from when someone else started to do this. I have searched the phone system high and low looking for where 7003 is set up, but cant find it anywhere.
Everything else i think i have worked out.
I must express that i am not an expert in this system, Everything is self taught. And unfortunately i don't have anyone to turn to for help with in the business. So please when replying to this post please try not to use terms that i wont understand
Thanks in advance for your help.
Regards Chris