MD110 VOICEMAIL "DISK ACCESS ERROR"

[MrTek8]

Hello all,

Does anyone know how to solve this? I have an integrated voice mail system on MD110 BC13 that hangs often. I want to clean it and reinitiate without formatting. I have removed the voice mail from all extensions with IVBOE, but still i see that 31 mail box licenses are being used when i print LIDAP. I dont know what is using these 31 licenses, and i dont seem to find any other extension with activated voicemail.

I get this error as well
IVBOPIR=ALL;

VOICE SYSTEM DATA PRINT
VSD DIR VCAT PERGR LANG NEW-SAVED-TIME
6666 8301 *** DISK ACCESS ERROR ***
6666 8420 *** DISK ACCESS ERROR ***
END

DIR 8301 and 8420 are non-existent extensions, although i also tried activating the ext numbers then remove the voicemail but still doesnt work. This error is persistent and i believe it is what is taking the 31 licenses.

Please help with ideas how i can clean this.

 

[parnum]

Sounds like VSU has failed, needs replacing and reset up all the mailboxes,

Best parnum

 

[ceejay55]

First you need latest firmware on SPU2 and then format hard drive and copy prompts back onto it-this will fix Disc access errors-if license is still faulty rebuild it from INL or get Aastra to fix it

 

[CAF2009]

Hi,
You may lose all mailbox info.
Did you try:
IVHDI
IVUPI

Cheers,
CAF