MCD 5.0 CXi II -- PRI DID pointing to AA in voice mail 1

[mkimmer]

ok... I am back with another question. I am very new to the Mitel world and please bare with me. Just FYI I have been to I&M class for 5.0 but it was pretty basic and they didn't cover real life issue and the VM portion of the class was less to be desired.

Anyways... I have a PRI that will have a couple DID's that do not match ext's that I have on the system. What they want to happen is for those two DID's to be answered by two different AA in voice mail with options to press 1 for this person , 2 for this person and so on... I think i was told that I would have to assign those two DID's in my system speed dial and then point them to vm somehow... the vm portion really gets me confused.

I'm not sure how to make this happen and any direction would be great. I believe my system can only support 4 vm ports and I do not have the extra DSP to support more from what I understand.

 

[kwbMitel]

With PRI and a CX you have enough DSP's to run 16 ports without adding additional cards.

with the AA I need to know whether you only require single digit dialling or if you might want Dial-by-Name or Dial-By-Extension

I also need to know if Dial Zero from each will go to the same place.

I suspect the best way to do this will be to program the additional VM Ports and separate them into 2 groups. With this method, the speedcall route will work for routing. I will wait for answers before getting into too much detail.

**********************************************
What's most important is that you realise ... There is no spoon.

 

[mkimmer]

I didn't realize I could increase the ports without more DSP's.. I guess I mis-read the documentation that says "CXi controllers allow up to 4 ports and, with increased DSP resources, up to 16 may be supported." so when would I need more DSP's if I go above the 4 ports?

They want to be able to have the call hit the auto att right away and it will say like..."Thank you for calling XYZ company.. for the manager press "1" then that would goto the 3 digit ext. press "2" to goto another and so on. Can they also have choice within that greeting "If you know your parties ext you may dial it at any time and/or have choice of company directory?

Sorry if I may not speak your Mitel language.... but I am coming from the Nortel world like BCM for alot of the work I used to do. I have been slotted the new Mitel Tech in my dept... so Im trying my best.

Thanks for your help... by the way. I will have to send ya a little something.

 

[kwbMitel]

The DSP Resources are laid out in the Technicians Handbook

For your Config:
[tt]
# of Echo DTMF VM
Config DSPs Canceller G729 Conf E2T T.38 Recv Ports

Base 2 10 0 3x3 64 0 10 4

Base 3 42 0 10x3 64 0 42 16
+ T1/E1[/tt]

So, you can have 16 ports.

As you will need dial by extension and dial by name, you must use the top level AutoAtt and not a Menu Node.

Create your extra ports and separate them into 2 groups of 8 ports each.

Optionally, create a 3 group that contains all ports but alternate 1 from group 1 then 1 from group 2. This group would be used by the users when retrieving messages.

In the greeting assignment form set the greeting for the 2nd group to be One of the alternate sets.

Record your greetings and terminate the DID's via speedcall to the appropriate groups and your almost done.

You did not answer the dial zero question. So I will provide a link to a useful FAQ
faq1329-6802


**********************************************
What's most important is that you realise ... There is no spoon.

 

[mkimmer]

So I cant have a dial by name directory and have the users dial "1" to reach ext XXX ; Dial "2" to reach ext XXX ??

so its either top level auto att or menu node?

Sorry confusing to me

 

[kwbMitel]

Menu Nodes only provide the ability to dial single digits and they do not have a dial by name option. Each single digit must be associated with a mailbox even if the distination is not a mailbox (i.e. transfer to a cell phone)

You probably could provide single digit access to "transfer" you to the top level where you could access Dial-by-Name and Extension. This might be best in hindsight as I forgot to mention something.

You have the reverse issue at the top level in that you are extremely limited on the single digit access. Single digit access from the top level is done via single digit mailboxes. This method prevents both AA from having an option 1 (unless it goes to the same place. Sorry for not mentioning this sooner. I don't partition VM very much.

When working with the Embedded mail it is best to think of it as a glorified answering machine. Assume that it cannot do anything more. It is extremely cheap for small business. Unfortunately, it has some features that lull us into thinking it can do more than it can.

The AA is the biggest PITA I've had to work with. BAR NONE!

**********************************************
What's most important is that you realise ... There is no spoon.

 

[mkimmer]

What would you put as the transfer in the single digit to get it to the top so you can use directory?

thanks alot

 

[kwbMitel]

I would create a mailbox as transfer only, the MB digits would match a Speedcall, the speedcall would dial the Main VM Huntgroup, the Greeting at the main level would instruct callers to dial an extension or dial 9 to access dial by name.

To get the DID to associate with a Menu Node Mailbox you need to create a Hunt Group that matches the DID, route the Hunt Group to VM using Call Rerouting and create a MB Menu Node that matches the DID.

**********************************************
What's most important is that you realise ... There is no spoon.

 

[mkimmer]

ok... I seem to be having an issue with my vm ports. I have changed the port from 4 to 16... but everytime I call my VM hunt group.. it only cycles through the 1st 4 ports... is there somewhere I need to look at???

I do have a T1/E1 card installed and programmed as a PRI

thanks

 

[kwbMitel]

Yes, you've only changed the port capacity

Now you need to program the Port Extensions in VM POrts form

Then assign the COS and COR via the Station Attributes form

Then add the ports to the hunt group

**********************************************
What's most important is that you realise ... There is no spoon.

 

[mkimmer]

I have already done all of that.. I have expanded the ports from 4 to 16 and assinged ext 601 - 616

Have assigned the proper COS and cor in station attributes

and have assisnged all the ports to my vm hunt group 600.

Every time I call 600 is shows which port ext its grabbing.. 601-604 in a circular hunt

 

[EngVOIP]

Try ringing the voicemail ports 605-616 individually, so they answer?

 

[mkimmer]

Tried that... when I call 605 from a phone... it shows 601-604 picking the call up

 

[EngVOIP]

Sounds strange, have you any re-routes on extension 605?

 

[caknfd]

You may have to restart the system or at least the voicemail for those ports to start working.

Craig

 

[kwbMitel]

Restart should not be necessary.

I would understand if calling 605 resulted in out of service.

What name have you assigned to 605?

**********************************************
What's most important is that you realise ... There is no spoon.

 

[mkimmer]

I did reboot after i increased the ports but didnt do a power cycle... Id did a system reset in the maint command.

I didnt name the other ports anything... I only named the 1st 4 ports voice mail.

I cant believe that i cant have have a call come in to this auto att and have greeting right away along with menu choice to follow... Is the embeded voice mail this lame? Or am i only going to get that with the nupoint.

I know i can do it in the nortel bcm world... But im not putting those in these days

 

[kwbMitel]

You can have a greeting right away with a menu choice to follow. Only the options are limited

Do you now have 16 ports working?

**********************************************
What's most important is that you realise ... There is no spoon.

 

[mkimmer]

Ok. I think i mis-understood you on the greeting stuff I think..

So whats the best way to have a DID that will come in on a PRI and have that in the system speed dial to point to a greeting with choices to press 1 to goto ext XXX and 2 to goto ext xxx... and so on.

I will have two of these did's doing this.

No the ports are not working as far as i can tell.. I will do a full power cycle on it to see if that does it. Maybe it didn't like just a system reset through maint commands.

thanks

 

[mkimmer]

GOOD NEWS.. I power cycled the CXI and now those ports work.. so it needed a power cycle not a system reset from the maint window.

Ok. I think i mis-understood you on the greeting stuff I think..

So whats the best way to have a DID that will come in on a PRI and have that in the system speed dial to point to a greeting with choices to press 1 to goto ext XXX and 2 to goto ext xxx... and so on.

I will have two of these did's doing this.
`
thanks