MCD 3300 Telephone Directory

[chelmik12]

I make a second entry for a existing user and extension in the telephone directory and save it, then i check the user and devices form and the switch repopulates this form with this new entry and the existing one Any body noticed this, I am running 5.0 sp2 pr1

 

[kwbMitel]

So your saying it shows both names?

No, haven't noticed

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What's most important is that you realise ... There is no spoon.

 

[chelmik12]

yes it shows both names

 

[Billz66]

I think that is a feature not a fault

Say for example the sales office has 1 phone but 3 people share it

In telephone directory you can add

ext 202 Bob Smith
ext 202 Fred Bloggs
ext 202 Anne Norks

that way anyone searching for those names can find them and call the number

You would also have

ext 202 Sales and set this to be the Prime name so that when the phone makes calls it shows as Sales

If I never did anything I'd never done before , I'd never do anything.....

 

[kwbMitel]

@Billz66

I think you missed the point that it is "displayed" in the user and config form.

The Fuctionality you speak of dates back to the original SX2000 and is not new by any means.

**********************************************
What's most important is that you realise ... There is no spoon.

 

[sarond]

If you are saying the First Name and Last Name entry in the form stay as is and the Directory Name updates then yes I have seen this.

 

[bobcheese]

are any of them set as 'prime name' in teldir?

 

[kwbMitel]

OK, for clarification for everyone as I just tried this.

If you have more than 1 name assigned to an extension you get multiple (separate) entries in the User and Config form.

1 entry for each name.

I did not expect this. It looks like you have duplicate extensions.



**********************************************
What's most important is that you realise ... There is no spoon.

 

[mitelmania]

@ Sarond

"If you are saying the First Name and Last Name entry in the form stay as is and the Directory Name updates then yes I have seen this."

Hi Sarond,

can you provide any additional info about this, we have just upgraded to 4.1 and are seeing exactly what you describe and not sure whether this is a bug or not, if you can confirm it was a known issue that would be great ?


Thanks

 

[sarond]

@mitelmania

Sorry I can't confirm whether or not it is a known issue. Maybe kwbMitel could shed some more light on how he tested.

From memory I think I just exported the telephone directory, deleted then re-imported.

 

[kwbMitel]

If you have more than 1 name assigned to the phone, you will now have the phone show up more than once in user and devices.

Deleting the extra name is all that is required.

**********************************************
What's most important is that you realise ... There is no spoon.