Max.VRL Record Length Broken with 9.0

[Nortel4Ever]

We just found something else Avaya broke with 9.0, the Max. Call\VRL Record Length is set for 120 seconds instead of the 3600 seconds it used to be and what that the help docs say the default setting is. If you are doing anything with call recording using Contact Store or Xima make sure to change this otherwise you will be getting irate calls from your customers, like we just did, wondering why all of their recordings are cut off at 2 minutes.

From the IPO Knowledge Base:
Max. Call\VRL Record Length (secs): Default = 3600 seconds.
Use this field to set a restriction on the maximum recording length for the calls. The minimum value that you can set is 5 seconds. The maximum value that you can set is 18000 seconds (300 minutes)

 

[tlpeter]

Nortel4Ever, it is indeed set for 2 minutes
By default it should be one hour but the max is 5 hours now.


BAZINGA!

I'm not insane, my mother had me tested!

 

[sizbut]

Yes they screwed up but that would only affect new systems. Upgraded systems would retain their existing setting.

Stuck in a never ending cycle of file copying.

 

[Nortel4Ever]

sizbut, we also recently upgraded our in house system to 9.0 FP1 from 8.1 and found that its VRL setting changed to 120s from 3600s before the upgrade. We didn't notice until our customer complained about their system.
We have checked both Linux and Windows based servers and this issue is occurring on both.

 

[tlpeter]

I had the same on Linux so on 9.0 and recording needed means manually set the value.
But to be honest you should do that anyway as the default 3600 seconds is always a point for a customer.
Set it to 5 hours and your problem is gone

BAZINGA!

I'm not insane, my mother had me tested!

 

[Nortel4Ever]

Even so it's still broken if it's being changed without notice and the new "default" setting is contrary to their documentation.

 

[amriddle01]

Indeed, it is broken in that it now defaults to 2 mins and also often does so on upgrades...which is annoying

 

[AnonymousP]

When a release has so many features it is impossible to make sure everything is working fine. It is a nasty issue what you are describing here but given the fact that in release 8.1 and 9.0 there were a LOT more features than in other releases, issues like this are a bit difficult to avoid.
There are two camps here (I think), one that wants a lot of features and one that wants more quality and less features. Making both sides happy is difficult, if not impossible and that is why p

Help me to help you! Helping each other makes us stronger, smarter!

 

[Nortel4Ever]

They should be able to add more features without breaking what was already working. I don't think that's too much to ask.

 

[CarGoSki]

Is it true that the ex Nortel guys are now performing the programming.

 

[Nortel4Ever]

Yeah that's right, the same Nortel guys responsible for developing the best small/medium business phone systems in the world...

 

[tlpeter]

So it is now clear what happens
I guess it is new to those ex Nortel guys but the next release should really have less of these little annoying bugs.


BAZINGA!

I'm not insane, my mother had me tested!