MATWorx 13 on Windows 11

[Roo Richards]

trying to install MATWorx v13 on Windows 11 and getting the following error message. seemed to work fine on WIN10. cant run it as administrator as it hasn't loaded yet, tried a few different compatibility options but still get the same error message


"failed to get application Information value"

 

[belevedere]

The program was never updated to work on WIN 10, however it does work in XP mode. WIN 11, probably will not work.

 

[-srg-]

If you need only MOC-terminal from MATWorX, then you can use IPStools application. Details are here:

http://forum.technoforward.ru/viewtopic.php?f=3&t=3538&sid=6a5297fa202326a8144137c4f5091564

It perfectly runs on Windows 11.

 

[DoubleDriveLine]

I could never get it to install on Windows 10. I have a virtual instance of Windows XP running on my Windows 10 laptop. Using Virtualbox. I use this for all of my legacy systems that we don't see very often.

 

[belevedere]

I got it to work by loading it, then right click on it and run it in XP mode.

 

[Roo Richards]

so that was definately on WIN11??

I have had it working on WIN10 as well

 

[belevedere]

My previous post may have been misleading. I got it working on WIN 10. I have no PC's with WIN 11 and am not surprised it doesn't work. WIN 11 is new and untested on many applications.

 

[abayham]

I just went though my own struggles getting MATWorX 13 re-installed on a Windows 10 laptop, but the issue looks the same as you're having on Windows 11. I was getting the "Failed to get application information value" error as soon as I would click through the first few prompts from the Installer. Yes, I could have just bailed and used an old laptop or a virtual machine, but that's no fun. After digging through the TrustedInstaller code, the fix for that particular issue was to add two Registry strings that the installer was looking for (which were missing on my machine):

\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion
\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows NT\CurrentVersion
Using regedit, I added String Values in both of those Keys with Value Name "RegisteredOrganization" and kept Value Data empty.

Once I did that, the program installed normally. But I still had a few issues: 1) the program would throw an "Unexpected error; quitting" alert when I tried to open it, 2) it would give a "System Fatal Notice" that "Object variable or With block variable not set [91]", and/or 3) it would give a notice saying COMCTL32.OCX or COMDLG32.OCX were missing or not registered correctly. The fixes for those those issues were:

1) As belvedere mentioned, always run the program(s) in Compatibility Mode for Windows XP SP2, and As Administrator if needed. That fixed the first two problems for me.
2) I copied the COMCTL32.OCX and COMDLG32.OCX files from a working machine and dropped them into C:\Windows\SysWOW64 (you could make a copy of or rename the files if they exist already). I then re-registered the files by running the following in an elevated Command Prompt:

C:\Windows\SysWOW64\regsvr32 C:\Windows\SysWOW64\comctl32.ocx
C:\Windows\SysWOW64\regsvr32 C:\Windows\SysWOW64\comdlg32.ocx

After that, the program opened and functioned normally for me (so far). I can't guarantee this will all work on Windows 11, but hope it helps! Also let me know if you want/need a copy of those two Visual Basic files.

 

[Roo Richards]

abayham, winner winner

made the changes in regedit as described and the program loaded and seems to run withoiut issue - after setting it for compatability mode

thnaks again, saves me carrying two laptops when I look after 4 x IPS PABXs on a preserved railway telephone system.

i havent had to load the comctl32.ocx or comdlg32.ocx yet..........

mainthing is soltaire and freecell still work on WIN!!

thanks again for the assistance, once again tek-tips is a great site