mapping 4-digit extension to a 11-digit long distance number

[CiscoTech]

Hi all, I would like to map a 4-digit extension (1234) to one of our other offices in a different state. I would like the 4-digit extension to actually dial the full 11-digit number (1-222-333-1234). I know this is possible but I have never programmed this before. We have an Option 11C unit, and I am pretty familiar with it, though I am by no means an "expert". Any walk-through advice on this would be greatly appreciated! Thanks in advance!

 

[McGruff753]

You will need to create a new RLI and DGT for the 4-digit number.

LD 86
REQ NEW
FEAT DGT
DMI <---Enter a DMI number not already in use
DEL 0
INST <---Enter the area code and prefix you want inserted in front of your 4-digits.

Then add the RLI.

REQ NEW
FEAT RLB
RLI <---Enter an RLI number not already in use
ENTRY 0
LTER YES
FTR 0
DMI <---Enter the DMI number you just created

Now assign your 4-digit number to the RLI
LD 87
REQ NEW
CUST 0
FEAT CDP
TYPE DSC
DSC <---Enter your 4-digit number you want to use.
If you need a range such as all 1200-1299 go to the same area code and prefix, then just input the first 2 numbers 12
FLEN <enter>
DSP <enter>
RLI <Enter the RLI number you just created
DSC <enter>

Now try dialing the 4-digit number and see if it takes you to the proper person. If not, you may need to go back into LD 86 and add a 1 in front of the DGT DMI INST step. Good luck.

Mike

 

[acewarlock]

It would be quicker and easier to just make an ACD Queue with MAXP 1 and NCFW to 912223331234

 

[CiscoTech]

Thank you McGruff for a great step-by-step approach. And thank you acewarlock for a fantastic alternative! Much appreciated!

 

[30362]

I am not very familiar with the 61 commands but am forced to manage one, I have a similar issue to the one above and would like to know how I create an ACD Queue with MAXP1 and night call forward to the external number. Anyone with a sample set of commands?

 

[acewarlock]

LD 23
NEW
ACD
ACDN xxxx the number you want callforwarded
MAXP 1
NCFW 91NPANXXxxxx ie: 912145551212

 

[30362]

I am getting an error when I try to do this:

I entered LD 23
REQ : NEW
TYPE : ACD

I tried to enter CUST : ACD and CUST 030 now jus scrolls.

 

[acewarlock]

Just make entries where I indicated below, for everything just hit the return key

LD 23
NEW
ACD
ACDN xxxx the number you want callforwarded
MAXP 1
NCFW 91NPANXXxxxx ie: 912145551212

 

[30362]

Sorry for the stupidity, but here's what I get...

> ld 23
ACD000
MEM AVAIL: (U/P): 7095288 USED: 293895 TOT: 7389183
DISK RECS AVAIL: 2723
ACD DNS AVAIL: 971 USED: 29 TOT: 1000
REQ new
TYPE acd
CUST 274
CUST 274
CUST 030
CUST 030
CUST 030
CUST 030
CUST

I can type NEW by REQ and ACD by TYPE but then every key I hit results in the CUST message...

 

[acewarlock]

CUST 0 ( 0 as in ZERO)

 

[janaya]

: )

 

[30362]

After entering ACDN I get a DTC001 followed by a MWC prompt?

 

[acewarlock]

QUOTE

I am not very familiar with the 61 commands but am forced to manage one.


If you had told me the truth, that you know nothing about programing a Meridian 1, I would have printed all the prompts and the responses that would be required to do this.
you could have saved both of us a lot of time. I will get back to you as soon as I make a templet for you to follow.

 

[30362]

The truth is I have a 61 that I know little about and am forced to manage, I have done enough programming over the last several months to manage but now have this problem.

Btw, I realized after I sent the last MSG that I should have just entered.

Sorry.

 

[acewarlock]

LD 23
REQ NEW
TYPE ACD
CUST 0
ACDN xxxx enter the extn or DID number that you want to use
HIT RETURN you will need to hit the return until you get to

NCFW 91NPANXXxxxx ie: 912125551212

then hit return until you get to the end and you get the prompt REQ again, then you are done.

 

[30362]

Yep, got through it after I realized I skipped the enter.

Done, didn't work, I get a msg about meridian mail and the extension not being a valid mailbox...

Oh well... thanks for the help.

 

[acewarlock]

OK what were you really tring to do?

Post the ACD print out so I can see it.

You do
REQ PRT
TYPE ACD
ACDN xxxx number you made

 

[30362]

>ld 23
ACD000
MEM AVAIL: (U/P): 7094994 USED: 294189 TOT: 7389183
DISK RECS AVAIL: 2723
ACD DNS AVAIL: 970 USED: 30 TOT: 1000
REQ prt
TYPE acd
CUST 0
ACDN 4923

TYPE ACD
CUST 0
ACDN 4923
MWC NO
DSAC NO
MAXP 1
SDNB NO
ISAP NO
RGAI NO
ACAA NO
FRRT
SRRT
NRRT
FROA FW 917088454823
FNCF NO
FORC NO
SPCP NO
OBTN NO
CWTH 1
NCWL NO
BYTH 0
OVTH 2047
TOFT NONE
HPQ NO
IFDN
OVBU LNK LNK LNK LNK
EMRT
MURT

 

[acewarlock]

Have you tried to call this number from your phone?
What do you get?


917088454823

 

[30362]

This 61 is at a remote office, if I dial the number from my office I get a fax tone (like I should), and someone calling that number from a set on the 61 gets the fax tone.

But calling the 4923 extension from externally results in a Merlin Mail mailbox message.