Major issues embedded VM 9.0.5

[yankblan]

If I'm in Intuity mode, after dialing *17, I can't type extension or password or #; like the VM doesn't hear the DTMFs.

In IPO mode, I can type the default password, and when prompted to change it and confirm (#), nothing happens and it hangs...

Phones were 9508, changed one to a 1408, same thing. I formatted and recreated the SD card, still happening.

ANybody else??

ACSS-SME

http://interconnexionsld.ca/

 

[yankblan]

In the same vein, can I downgrade to 9.0.4 easily, if I want to try and see if it is release related?

ACSS-SME

http://interconnexionsld.ca/

 

[yankblan]

(Really need an edit button on this site)

Also, just discovered the SD card at only 24% full; IIRC it usually is at around 45-50% at first boot.

ACSS-SME

http://interconnexionsld.ca/

 

[DigitalG]

one of my customer just call me , when you get to a user voice mail, you get disconnected. When you try to record a personal greeting message. When you press option 2 to record it,it doesnt save, you gat acces to the internal dial plan! I tried to reboot, same issue.

 

[yankblan]

Threw the entire "troubleshoot 101" book at it; now trying an "upgrade" to 9.0.4

Other systems I had at SP5 all have VM Pro, so I can't compare.

ACSS-SME

http://interconnexionsld.ca/

 

[jayjr1105]

The memory card only being 24% full is because they are starting to ship out 8GB system SD cards instead of 4GB.

 

[yankblan]

@jayjr1105: yeah, found that out when I connected to my office via VPN to compare; thanks for the heads up.

ACSS-SME

http://interconnexionsld.ca/

 

[Tjohnston224]

I would re-create the SD card.

 

[yankblan]

Read above...

ACSS-SME

http://interconnexionsld.ca/

 

[yankblan]

Dang,I think I may have posted in wrong thread... I formatted and recreated it already, sorry for that.

ACSS-SME

http://interconnexionsld.ca/

 

[Gunnaro]

Out of curiousity (and maybe helpful in the troubleshooting?):

- what happens if you externally call in to an AA? Still the same failure?
- call out from the system to an external AA, does the DTMF take then?

I've stayed clear of the latest releases.
Too many issues, but those have been related to IPO <-> VMPRO.

I'm thinking something is wrong with the DTMF generator, that could be SW related.

Kind regards

Gunnar
______________________________________
Mille viae ducunt homines per saecula Romam

 

[yankblan]

Yeah, I've dialed external VMs and the DTMFs work fine. I can't call in to the AA, as I can't record. When I dial *8101, at first I could hit 2 to record, but after, nothing. Everything just ignores my input.

Downgraded to 9.0.4; same thing. I've ordered a new SD card.

ACSS-SME

http://interconnexionsld.ca/

 

[Gunnaro]

So, it acts as an ex-wife then?

Tried changing to IP Office-mode?

Kind regards

Gunnar
______________________________________
Mille viae ducunt homines per saecula Romam

 

[holdmusic34]

Dulce et decorum pro Avaya mori

 

[chrisag]

I had the same issues with DigitalG on v9.0 I end up using vmpro.

 

[pmcook]

Send it back for an exchange. I had the exact same thing happen but with 8.1.63. Nothing fixed it.